I always contact them instantly when the server is down. They always reply very fast with a reason why the server is down and that they are busy fixing it, but that doesn't take away that the server's down frequently.
One server doesn't tell the whole story about a company as EVERY company will have issues with servers at one point or another. The servers uptime percentage isn't as great as we would like (so far 99.7% for May) compared to the others but we believe we have it figured out for about a week now and just monitoring it. The issue today was we had to fix the remote reboot on it. It was test rebooted and brought it down for about 1-2 minute.
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