Results 1 to 15 of 15
  1. #1

    * HOSTGATOR is dropping the ball. 18 days later NO account INFORMATION.

    Gotten a lot of good review from you guys about Hostgator... but i think they are getting too big for their own good.

    Signed up for an account on the 4th of May, paid with paypal with in 2 minutes of signing up.

    They told me to wait for an email confirmation for my log on information.

    Now its 18 days later... may the 22nd and NOTHING.

    No emails, no refund... just nothing. I do not have a spam filter for my account so no chance of it getting spammed blocked.

    Tech support is slow as well.... now its going on 15 minutes and the guy cant even find my account.

    Sure took my hard earned money realllllly quicky.

    Their looking to be come the next small company that got too big too quick.
    Last edited by godspeed; 05-22-2005 at 05:56 PM.
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  2. #2
    do they have any other way to contact ?
    it could be they did not receive your email.
    do they use a ticket system ? it could be they sent you an email and had problems with his smtp server....
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  3. #3
    Join Date
    Dec 2002
    Location
    texas
    Posts
    1,333
    All accounts are created 15 minutes after you sign up automatically. If you did not get account information you need to open a ticket with us telling us so.
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  4. #4
    I just talked to Joel about an hour ago.

    He said he was going to re-send the information in "minutes".... guess what?!

    That was 40 minutes ago! Still NOTHING.

    Like i said, you guys need to get your act together. If you going to get big, pay the man power to do the job.
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  5. #5

    *

    On second thought, cancel my account and give me back my money.

    I have better places and better web hosts to spend 17$ a month this is getting rediculous.
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  6. #6
    lol Joel is that you?

    ha!

    better get going sending that email of mine. I still have NOT gotten it.
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  7. #7
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    9,851
    Perhaps you could take this off forum.
    This is not the HostGator support system.
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  8. #8
    Join Date
    Dec 2002
    Location
    texas
    Posts
    1,333
    no,

    Please call us......... obviously your e-mail was spelled wrong on signup, or you have spam filters in place.
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  9. #9
    Join Date
    Jun 2004
    Posts
    1,961
    Yeah.. I do believe the customer is at fault here. Don't take petty discussions to WHT, .
    It's Scott!
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  10. #10
    Join Date
    Sep 2003
    Posts
    1,215
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  11. #11
    issue resolved
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  12. #12
    18 days
    lol

    Just wanted to make sure everyone has enough time to do their thing.

    email address was correct.

    Anyways. we'll see howeverything goes.
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  13. #13
    i think they take in new cliants and put them on hold intill they have the room to add them to the server

    just my 2 cents
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  14. #14
    Join Date
    Feb 2005
    Location
    New York.
    Posts
    775
    That doesn't like host gator something must have went wrong. I do agree that this is not a hostgator support forum. It seems to be that once someone starts bagging on a company others follow even if its not true.
    GenerousWebHosting.com Home of Generous George the Red Monster.
    24/7 Live Chat Support - 99.9% Uptime - 30 Day Money Back Policy
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  15. #15
    Join Date
    Feb 2003
    Location
    Seattle, WA
    Posts
    541
    it don't surpise me I know hostgator does provide the best in service ^_^
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