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  1. #1
    Join Date
    Mar 2002
    Posts
    328

    24*7 Monitoring and Remote Support (NOT customer support)

    We are looking for a company which can monitor about 20 servers 24*7 and if one goes down follow a well documented (its only a page) process. All can be done using Web and you only need to monitor HTTP (http://ip:8080/ok.php). The key is a company that has a monitoring operation 24*7 and can back it by some kind of SLA.

    Jay

  2. #2
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    Hi, Jay
    If you're still looking for help with this, please, feel free to contact me via any of the methods in my signature. I've developed a few scripts that provide not only site monitoring, but service (such as ftp, email, etc) monitoring and store statistical data for you to demonstrate to your users, and would be more than happy to work something out with you
    Tom Whiting, WHMCS Guru extraordinaire
    Linux problems? WHMCS Problems? Give me a shout
    Check out my WHMCS Addons

  3. #3
    Join Date
    Oct 2002
    Posts
    106
    I'm using http://www.guaranteeduptime.com and very happy with their service.

  4. #4
    Join Date
    Nov 2004
    Location
    Switzerland
    Posts
    1,307
    No, it doesn't work. For instance, if mySQL doesn't work, there is only one way to be aware about: this to visit a mySQL website hosted on the monitored server and see that the pages are full of mySQL Warnings.

    However, most monitoring companies don't do that. They use a script that ping mySQL port. If the ping is ok, mySQL is considered as working. Be sure that mySQL can be faulty and all your mySQL based websites display warnings and monitoring script continue to consider it as ok.

    The only way I know to activate an alert is to login as root into your box and type:

    service mysqld stop

    For all other situations, the monitoring is positive for mySQL.
    Enterprise Consultant
    CCNP Enterprise - CCNP Security
    .:. Travels From West to East .:.

  5. #5
    Join Date
    Mar 2002
    Posts
    328
    Thats why we have our own scirpt, it looks like http://ip:8080/ok.php and it goes and check every thing....if all is fine...it gives a OK if not error message

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