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  1. #1
    Join Date
    Mar 2002
    Posts
    328

    24*7 Monitoring and Remote Support (NOT customer support)

    We are looking for a company which can monitor about 20 servers 24*7 and if one goes down follow a well documented (its only a page) process. All can be done using Web and you only need to monitor HTTP (http://ip:8080/ok.php). The key is a company that has a monitoring operation 24*7 and can back it by some kind of SLA.

    Jay

  2. #2
    Join Date
    Jul 2004
    Location
    New York, NY
    Posts
    2,179
    I think you should post that in the advertising forum? Would get better results.
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  3. #3
    I think Touch Support offers something similar to what you require through their partner site http://www.guaranteeduptime.com/

    Only $14.95/server for 11-40 servers according to their pricing on their website at http://www.guaranteeduptime.com/serv...ng-pricing.php

  4. #4
    Join Date
    Oct 2004
    Posts
    300
    Yeah, Touch Support is what you are looking for. They have an SLA and will do a great job for you.

  5. #5
    Join Date
    Mar 2002
    Posts
    328
    i sent them an email and no reply....may be they dont work on the weekneds

  6. #6
    Join Date
    Dec 2004
    Posts
    256
    Originally posted by jay23
    i sent them an email and no reply....may be they dont work on the weekneds
    just because sales doesn't does not mean they don't have tech's still monitoring

    I would assume you're right, I highly doubt they pay sales to work on weekends, the cost would be absurd. I'm sure you'll hear from them on Monday.

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