a question which i do not understand,any help appreciated
i am curious why hardly any dedicated server/webhosting companies take a phone call order?
with as much problems floating around the net world only makes sense a person would rather call and place their credit card info by phone instead of online.
is there some particular reason behind this?
Most providers do not want to spend addional money for billing to accept orders over the phone. Its alot easier having a fully or near fully automated on-line service to do this. Its a lot easier for most providers.
Some larger providers do have phone verification. I know ThePlanet does..
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Simple, a lot of web hosting companies/server resellers are nothing more than a garage operation. Overwhelming majority of web hosts are run by an individual that has a day job somewhere else, and has no resources to hire staff.
Originally posted by blue27 The majority of hosts use a third party processor.
I would feel safer transmitting my credit card info over a secure connection than I would giving the details over the phone to someone who makes $6.00 and hour and may decide to keep that info.
Exactly how I feel. Most hosts that use a 3rd party processor won't even have access to the credit card number. I'd feel much safer using a secure and trusted site online, than to give my credit card over the phone!
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You cant expect a webhosting company to take a phone call for EVERY single customer. That would be chaos! It is impossible in my opinion. I am hosted by godaddy and the thought never passed my mind that they should have called me or accepted a call...with all the customers they get a day I find it hard to imagine.
Most of the better hosts will re-confirm your order (or ask for "traditional" verification -- such as a fax copy of the front and back of your credit card, or your govt. issued id) by fax, mail, phone after you have entered an order in their online system.
For example, if a company only accepts Paypal -- I would think twice before trusting them with my business.
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