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Thread: New Ticketing System Suggestions
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05-20-2005, 11:18 AM #1New Member
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New Ticketing System Suggestions
Hello all,
Being involved with a medium sized ISP I have saw some flaws in the different ticketing systems that we've used. With that in mind I've descided to create my own ticketing system. I am looking for suggestions from everyone to see what they like and what they would like to see in our product.
Planned features:
feature rich admin
-change countless options
-you descide user rights from over 20options, no more we descide what a manager is
-ip based restrictions
email parsing
-piping, pop3, and imap collection
-canned messages
whm intergration
-easily obtain information from within the ticketing system, no need to open whm
Migration
-easy to us migration scripts to migrate your data from
-deskpro
-kayako
-perldesk
-more...
Template system
-easily change ticketing system site to match your own
-centralized language file, translate to any language will include 3 langs from install
Dbase Support
-mySQL
-PostgreSQL
-Oracle
-mSQL
Does anyone have any other suggestions to be added? Thoughts on how you would like to see things work?
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05-20-2005, 11:21 AM #2Disabled
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Kayako is pretty good
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05-20-2005, 11:28 AM #3Web Hosting Master
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devuser,
I would recommend actually building a translator into the system - that way incoming tickets can be translated back and forth to different languages.
Other than that - no ideas.
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05-20-2005, 11:37 AM #4Web Hosting Guru
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David... that is an awsome suggestion. I would love a feature like that. I've been using babelfish the paste few months
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05-20-2005, 11:39 AM #5Web Hosting Master
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Redcoat,
I'm aware - now if only someone would finally implement it!
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05-20-2005, 11:39 AM #6Temporarily Suspended
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otrs is a good one. we use it
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05-20-2005, 12:42 PM #7New Member
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David,
That is a great feature. I am sure that would not be to hard to place in the email parsing. I will add it to the feature list. I know Google is expanding their language tools, they currently are beta testing.
-Jason
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05-21-2005, 01:57 PM #8New Member
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just an update I am working on creating a language translation tool. it will use the google language engine instead of Bable fish as they want to much money to license. i should have a script within a couple of days to show you that it can be done and will be in the product.
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05-21-2005, 02:09 PM #9Web Hosting Master
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Hi,
We use Kayako and feel it’s a perfect and reliable ticket support system which also provides additional features such as a knowledgebase, and announcements plus other features.
Good luck on your translator project, I wouldn’t mind seeing the outcome of the product, but out of curiosity, will the final product be open source?█ Tahir Ahmed
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05-21-2005, 02:40 PM #10Web Hosting Master
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Originally posted by HP-David
devuser,
I would recommend actually building a translator into the system - that way incoming tickets can be translated back and forth to different languages.
Other than that - no ideas.
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05-21-2005, 02:41 PM #11New Member
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we are hoping to place in a knowledgebase, faq, whm intergration, and other features.
i do not think the project will be open source, now that is not to say it will not be packaged as a licensed product or source yet. i would hate to go through all of the development of the system for it to be picked a part and used in a competitors product.
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05-21-2005, 02:43 PM #12New Member
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Originally posted by UltraUnixNET
what about outgoing mail too?
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05-24-2005, 12:04 AM #13New Member
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ok, worked the weekend to produce what you all wanted....this clanguage translation will be part of the Devtop product line now. click on the following link to show that it will be in the final product. http://www.devtop.com/lang/
any thing else you all what to see in a tickteting system?
-Jason
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05-24-2005, 12:10 AM #14Web Hosting Master
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Loos good, but this thread should be moved to the "Other Reviews" forum.
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05-24-2005, 12:32 AM #15Originally posted by HostingInsider
Loos good, but this thread should be moved to the "Other Reviews" forum.
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05-24-2005, 02:17 AM #16Need Moar KAWFEE
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A spell checker. There's only one forum software that I know of that has this built in. Take advantage of Pspell, it really DOES do wonders.
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05-24-2005, 09:05 AM #17Web Hosting Master
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Not bad - now build it into a system.
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05-24-2005, 11:14 AM #18New Member
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Originally posted by The Bear
A spell checker. There's only one forum software that I know of that has this built in. Take advantage of Pspell, it really DOES do wonders.