Being involved with a medium sized ISP I have saw some flaws in the different ticketing systems that we've used. With that in mind I've descided to create my own ticketing system. I am looking for suggestions from everyone to see what they like and what they would like to see in our product.
feature rich admin
-change countless options
-you descide user rights from over 20options, no more we descide what a manager is
-ip based restrictions
-piping, pop3, and imap collection
-easily obtain information from within the ticketing system, no need to open whm
-easy to us migration scripts to migrate your data from
-easily change ticketing system site to match your own
-centralized language file, translate to any language will include 3 langs from install
Does anyone have any other suggestions to be added? Thoughts on how you would like to see things work?
That is a great feature. I am sure that would not be to hard to place in the email parsing. I will add it to the feature list. I know Google is expanding their language tools, they currently are beta testing.
just an update I am working on creating a language translation tool. it will use the google language engine instead of Bable fish as they want to much money to license. i should have a script within a couple of days to show you that it can be done and will be in the product.
We use Kayako and feel it’s a perfect and reliable ticket support system which also provides additional features such as a knowledgebase, and announcements plus other features.
Good luck on your translator project, I wouldn’t mind seeing the outcome of the product, but out of curiosity, will the final product be open source?
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we are hoping to place in a knowledgebase, faq, whm intergration, and other features.
i do not think the project will be open source, now that is not to say it will not be packaged as a licensed product or source yet. i would hate to go through all of the development of the system for it to be picked a part and used in a competitors product.
Originally posted by UltraUnixNET what about outgoing mail too?
Yes that is the thought behind it. Email comes in Spanish, answered in English, and sent back out in Spanish. Would work great for hosting companies, your clients would not have to be English speaking to purchase your product and enjoy the support options like everyone else.
ok, worked the weekend to produce what you all wanted....this clanguage translation will be part of the Devtop product line now. click on the following link to show that it will be in the final product. http://www.devtop.com/lang/
any thing else you all what to see in a tickteting system?