Ok, so maybe this isn't even the right site for this kind of question, but I can't help but ask.
What have you liked or disliked about past or present shared hosting providers you have used? Also, what would you like to see changed, added or removed from your past or present shared host?
So for everyone who's always had something they thought could just be a little bit better, or some new feature they would like to see, or some problem that just bugged them: Now is your chance to say what you have to say and hopefully have some host's catch on (and if they don't, I probably will)...
Originally posted by ldcdc Saying "we'll take care of it" and never actually do it. I was amazed to see SSI not working on a server for months (until I left).
Regarding overselling, things are sometimes not so black and white. How can one not oversell server resources in shared hosting is still something that eludes me.
Perhaps a better way of saying it is "don't overcrowd the server".
I see what your saying about not overselling, but if I did all my math correctly, the server I want, when "full" (with no overselling) would bring in just enough to pay for another identical server, so the whole next server is profit.
In the end I think its probably worth the sacrifice because you build up a client base, and look good all the while having servers that work well too... In the end (on the journey to getting my own DC), I figure its worth the wait.
* Efficient and actually helpful support - if you say 15 mins, I expect 15 mins. And not just an auto-generated reply.
* No hostile response when customer complains - I don't believe a webhost will never do anything wrong. When a customer bring up something wrong, I hate to see owner/customer service attack the customer. That's no way to treat any customer, even the tough ones. Should remember these people *pay* their salary!