i'm writing you ppl to take a look at this new HumanClick like app but using another aproach, its not server based.

for those who doesn't know what humanclick is, is a real-time live monitoring app for your web sites.
you can see detailed info about your visitors as they navigate yor site.

this one can also track forum posts, and emails.

Its still in beta and has no chat feature, but it looks very promising.
I hope they add a chat feature in a future.

Best of all, its freeware.

I Got that little frog sitting in my systray tracking my outgoing mails

oh btw the url: http://frogpal.aviseitor.com