Pretty long post but please read. This is a review of Host Checkout based on experience since December 2004and I would like future customers of theirs to note their service :::
(ebay Id of theirs is hostcheckoutshop)
Well I have been with them since about December, but only due to the difficulty of transferring all my sites away. I have been wanting to write a review for a while but never got round to it, but more things happening have made me decide to warn others.
So, I decided to get a cheap reseller account at $14.95 a month because I had a few websites I wanted hosting in one place. Note this is an UNLIMITED account (which I would never buy now, but seemed good at the time).
So, I have the account for a month which was OK then I started selling off accounts on eBay. Mostly was OK, however, AWstats was missing from most accounts, and NO stats were ever being updated. I wasn't too stressed about it, but wanted it fixed and emailed. They took days to reply (note all of their auctions say 24/7 support, and *freindly* support) and when they did said it was fixed.Nothing had changed. This kept going on with them saying it was fixed when it wasn't, so in the end they put me on a new server again.
Great, the new server was alright with little downtime and everything working fine. But then suddenly I get an email saying they're moving servers again (just about a week or so after the last move). They didn't really explain why, but I went along with it. Changed me IPs and informed customers. But nothing worked. I got hold of their MSN support emails, which I have to say are available pretty much 24/7 (though not much use) and they acted as if I was stupid because I used the wrong IPs. they then gave me completely different IPs than the ones they had told me to change it to. I checked the new IP address and all the sites were OLD copies. I then told them could they transfer the current ones and they said the old server had already been sold. So, I lost a lot of data on the sites and lost lots of money from angry clients.
Now, I thought this was bad enough, but then when I had problems with Front Page Extensions they were extremely rude. One of my sites needed it badly, and the Front Page extensions did not always work. So I went on MSN chat and they said "works fine for everyone else". So I said, OK but can you look at mine? Well the reply I got was that I messed it up myself. Its true I tried to install them, but only after they were already not working. Then in the end I had to refund someone else because they said they wouldn't fix it since nobody else had a problem with it.
So, I thought I'd let it be, nobody else apart from the one I refunded needed the extensions that bad. Until, the email stopped working. Now when I asked them the "manager" was extremely rude, and passed me over to someone else as he said he wanted to swear at me. The other person then said they can't chnage the mail sending limit just for me, like when then fixed the front page they annoyed all their other clients. Except, they never did fix that problem in the first place. This is when I decided for certain I'mm leaving them, and started moving the sites away but some sites are still hosted there.
There was some downtime yesterday, so I asked the "Manager" on live chat if it was being fixed he said yes, I said thanks. Then a few mins later I said approx how long have they been down. No reply for a while, so I asked another support supervisor, and they informed me that the manager had already told me and if I ask again my account would be terminated!
I could not believe this, I know that this man really does dislike me, and no matter how polite I try to be he is just rude. They are on MSN all the time, but have frequently told me they've had to many people moaning about problems that weren't "real" problems ie. front page extensions.
Now, this is the most unprofessional company I have ever come accross. Once the manager invited me into a group conversation with another support person, and was just telling them off with me watching, and swearing. They treat their customers appaulingly, I never once complained after they moved my sites and they were all deleted when they sold the old server. So now, I believe they need to be avoided. Check them out on eBay (http://feedback.ebay.co.uk/ws/eBayIS...me=STRK:ME:UFS
)They have so many customers. I even left them positive feedback but added another comment once I realised what they are like. Check their feedback, they often use the excuse that "everyone else seems to think its ok" to avoid solving problems.
Now, this is a review based on facts although I guess it has become personal. I avoided contacting support for months because I knew the "Manager" really dislikes me. Now I really hope this company starts treating people right or gets what they deserve.
If you have been messed around by them or have anyt info, post it here. It'd be great to see.
Thank You for reading all this!
EDIT: I now have an account with Hosting Zoom so I can see what a professional, well run and well staffed hosting company is like. Their support is great, even if its a small problem and they are very friendly and the quickest I have ever known.