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  1. #1
    Join Date
    Apr 2005
    St. Louis

    Paypals support is A+++ In my Book (sarcastic)

    So I send an email to paypals support 2 days ago (almost 3) Tonight I receive a mail from them.

    Thank you for contacting PayPal. We apologize for being unable to respond
    to your email in a timely manner.

    If your inquiry has not been resolved or you still have further questions
    regarding your initial contact please call 1-402-938-3531.

    Thank you for choosing PayPal!

    Well Of Course I still have a question. They never answered it!
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  2. #2
    Join Date
    Feb 2003
    Certainly not the best customer service policy. I assume they get quite a few inquiries where people find the answer themselves, and they use this as a way to reduce the number of support requests that they deal with.

    Just ignore your customers until they get frustrated and figure out the solution themselves.

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