Very sorry for lumping all my recent hosting experience, but I've never made a host review before, so I expect they'd be very short.
Firstly heoo.com or their reseller division gekospace.com:
Found their offer on WHT for reseller account and signed up in November 2003. Didn't have any problem, until early 2005 when I logged into WHM and found some bogus sounding domains. My tickets on the matter went unanswered so I looked for a new host.
In April 05, I signed up with block9hosting.net. Pre-signup communication was good, and although reviews were pretty iffy, I decided to try my luck, for about $5.95 for 2gb 50gb transfer.. Uptime was good, but support was only through email. I prefer help desk type of support. I wouldn't mind email support only tho, if only they respond to me. For after about 20 days or so I sent a request for help on ImageMagick cos I'm trying to use Movable Type blog and need the thumbnailer ImageMagick features. This issue were given a "We'll look into this.." and then my subsequent emails of "Have you found out why its not working?" went unanswered too.
I guess by now I have narrowed my number 1 deciding factor for a permanent host -- support! I only need help for these things that I can't do ..like ImageMagick.. after that I'm really not much of a problem ^_^;;
So, in late April 05 I went on to micfo.com: Great reviews on WHT! So I was expecting this would be my permanent host in the end, also paying premium prices $9.95 and $20 setup fee! I had high expectation of them. I really liked their Members area too. Unfortunately early on already I experienced disappointment. They couldn't transfer my files for me. Even though I've been using cPanel since 1999, I have never used the Backup utility. But they walked me through it, still the panic was there (What if something went wrong, my data!). But using the FTP feature, I transfered it over and one of the support guys unzipped it. All was well until domain propogated and I went to check my site. All was showing a "There is no website configured at this address..". It was another disappointment so I decided to move again.
sonataweb.net: They had a special running around the time I had already signed up with micfo.com, the perfect specs I'm looking for. A small personal reseller just for my own domain, and future domains. 750mb with 15gb transfer. I would have had to ask for custom quotes to various resellers, but this find was already saving me countless emails. Luckily after I decided to move from micfo.com, Terry put up the offer again. So I signed up with them quickly. Files transferred over, a few hiccups like missing folders so another retransfer. They did it by batches so it was just a matter of being patient for both transfers. And then I wanted to do the ImageMagick thing, and after a few days of working on this, it finally worked for Gallery. Auto thumbnails!! It also worked for Movable Type.
For those few days of working on the issue I would like to thank Terry and Mike for helping me. I'm so lucky to have found sonataweb.net, and for $5.95 it is a deal for me, I wouldn't mind paying more for this kind of service rather than paying a lot for no service. Thank you for everything, I can relax now.
Moving your files from other providers to our servers is just a favor and not an obligation. We don't charge you for that, nor we have ever guaranteed the cPanel server-2-server transfers will be successful. Obviously the structure of the account should have been cruppted after the transfer and when you tried uploading your data there has been some errors.
If you would have uploaded your files initially when your account was setup with us, none of these would happen. Thus I don't see any point of disappointment caused by Micfo.com.
Thank you anyways for sharing your experiences.
Executive Director | Micfo
delivering the divine hosting experience™ | AS53889 www.micfo.com
Rereading my review on micfo.com, I realise that it would come across as a 'bad review', but in actuality it was my own honest personal experience with them, as everyone's experience differs.
For hosting companies, they may view the file transfer as a favour, but for customers it is one of the best selling points, it might not matter for new webmasters but for those who already have a website we like it to be there all the same. In fact "We will transfer files for you" is fast becoming a standard, or should be one already!
I had factored this in my expectation of your service, as I believed I am paying premium prices and expected to be impressed and have a premium service where I would relax back and have my files transferred for me.
Again I apologise, because this is definitely an isolated and unique incident, where the customer's very distinct preferences and expectation didn't meet with the actual experience. I'm sorry for the unintended effect of my review above.