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  1. #1

    Employee Handbook

    I searched on WHT about this and really could not find anything useful.

    How many of you guys have remote staff and use employee handbooks.

    If you do, what kind of stuff does it include. Do you have specific guidelines for support/sales/billing etc...


  2. #2
    Join Date
    Sep 2002
    This varies by company. We do have one, and we include standard responces, our beliefs, etc.
    Hostime Managed Hosting
    Opening the bridge between your business and the world.

  3. #3
    Join Date
    Jan 2004
    I feel it should have, if not the full business plan, a subset of it to convey your vision to everyone. Company policies and procedures. An explanation of web technologies, perhaps how your products work. This may allow someone hired to answer the phones to learn enough to be promoted to other positions - that is if the person takes the initiative.
    Affordable Business Web Site Hosting by Geo Redundant Hosting

  4. #4
    I think a handbook is very vital, it shows your employees that you are serious and organized, I don't think it would be good to just throw them out there without anything to go off. I think the most important things to include are your policies and how you expect your employees to present theirself and how you want them to represent your company.

  5. #5
    thanks for the replys guys. Does anyone have a good old handbook as an example. I doubt anyone is going be able to post one but im just curious exactly what kind of info is in there.


  6. #6
    My preliminary handbook includes work hours of all employees, our server specs, various software we will use on a day to day basis(live chat, whmautopilot, etc), specific duties of each employee, our goal as a company, and a few other things.

  7. #7

    thanks for the response, do you have remote employees or is everything inhouse?

  8. #8
    If you mean remote by remote location then yes, all of our employees are employed by us but work at remote locations.

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