I have never heard of this host, but it would be better if you could get some review for this host. This will provide you some sort of help in order to decide over them. You can look around and search for some reviews over here if they are available or you can check for the support quality by yourself.
The hosting page says '5 Minute Account Activation'. I signed up and the first thing I got was an automated email saying my account would take up to 24 hours to set up.
Fifteen hours later, still no sign of the account. So I mailed support. They replied saying the problem was I hadn't entered a domain name when signing up. This wasn't true. I wrote back. They replied sorry, that email had been meant for someone else.
I wrote saying I wanted to cancel. They replied with my account details, saying my account had now had been activated and they didn't give refunds. This was despite saying in their their terms that users could have a refund minus any time used pro rata.
They pointed me to their terms and conditions. There was a paragraph saying that accounts were usually activated in five minutes but sometimes it took up to 24 hours blah blah.
I didn't remember seeing this and there was a double space above the paragraph, as if it had been added in a hurry. I went to archive.org and looked up an old copy of the page from last October. Sure enough, it didn't contain that paragraph...
After *much* arguing, they told me they had refunded my card. I still need to check that on my statement...
Oh and they also think that most other hosting companies have a 12 hour response time. That hasn't been my experience anyway...
Originally posted by Holame My sites have been down for almost 2 days and its still down at the moment. No support ticket respond and I'm thinking to move to a new webhost if they fail to fix it within the next 24 hours.
I would move to a new web host ASAP if I were you. Lack of communication is a very bad thing.
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