possible whm bug? valid accounts listed as suspended?
On one of my WHM servers the suspended list shows almost all accounts on the server, even though 90% of them aren't actually suspended. The accounts are actually active, and I can't find any reason why they would be showing up in the suspended list. I have ran an upcp to no avail. Is there any reason why active accounts would be showing up in the suspended list?
Have you checked your backend files for accounts on the /var folder. It should contain the details of the suspended accounts. I am not sure if there is any bug with the latest release, unless there had been performed some mass action scripts on few accounts from your end.
Please message me or keep us posted if you are still in trouble.
Thanks for you help. cPanel support was able to track down the problem. Basically, if users do not have a system password set (blank password in /etc/passwd) they will show up in the suspend list. All that needs to be done is set system passwords for all of the accounts.