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  1. #1

    OrangeFiber.com - review

    Hi,
    I have used OrangeFiber for 1 month and 3 days ago.
    The first day, my server down several time, it's not good !
    And until today, everyday I must create some ticket to reboot my server because it was down too much. After reboot, my server back online a few minutes ( some time a few hours) and down again. I could counted it at least 4 time/day .
    Here is my IP, you can ping it : 66.28.203.236
    My server is P4 2.8 with 1 GB Ram
    Is there any body used OrangeFiber ? Have you get the problem like me ?

    Ah, I will post a file test download speed after my server back up

    Tommy

  2. #2
    BTW, I very thanks to Server4Sale. You did a good job to reboot my server. You supported very fast and friendly

  3. #3
    You have the exact same specs as me, and I'm thru s4s. The first day, i got disconnected twice, but it's been hard as a rock since.

  4. #4
    Join Date
    Aug 2003
    Posts
    2,172
    It sounds like faulty hardware. I'd suggest you/your provider find what hardware (sounds like RAM) is causing the problem, and replace it. Doesn't appear to be server4sale or orangefiber's fault though.

  5. #5
    Originally posted by JHosts
    It sounds like faulty hardware. I'd suggest you/your provider find what hardware (sounds like RAM) is causing the problem, and replace it. Doesn't appear to be server4sale or orangefiber's fault though.
    LoL man a couple of days ago you would have taken that complaint and used it as a way to bash OrangeFiber a little more. It's so weird to see you sticking up for them.



    Best Regards,
    Former owner of 275mb, DKMHosting, and Easy-Upload

  6. #6
    Originally posted by JohnGladen
    LoL man a couple of days ago you would have taken that complaint and used it as a way to bash OrangeFiber a little more. It's so weird to see you sticking up for them.
    If they would have asked to check the hardware then he would have never came here so I'm suprised he didn't use it against them.

    Customer service is being there when they need you. So he asks for 4 reboots in a day and I'm sure he was explaining his frustrations, but he is still upset enough to come here and complain. Sounds like bad customer service to me.

    The equivilent to a retail store "*smile on your face*, how can I help you?" is ATLEAST an email offering to check the RAM and I can almost guarantee his reboot tickets looked something like this:

    I need a reboot for the 4th time, what is going on?? I'm getting really upset!

  7. #7
    My server is back up now, here is the test file speed:

    http://66.28.203.236/~of/15meg.test

    My server is P4 2.8 , 1 GB Ram and 20 Mbps unmetered

    Please post your result.
    Thanks,
    Tommy

  8. #8
    Join Date
    Dec 2004
    Posts
    256
    00:11:08 (602.18 KB/s) - `15meg.test' saved [15,000,000/15,000,000]


    ^^ from 100mbit box out of arizona. You definitely aren't getting 20mbit, at least not to me.

  9. #9
    Join Date
    Mar 2005
    Location
    England
    Posts
    1,200
    For me about 110kb/s on my 1 meg line at home. So it is near the max for me.
    Custom Cloud Solutions - innoix.com

  10. #10
    Join Date
    Jul 2004
    Posts
    873
    100Mbps @ Layeredtech

    --00:42:21-- http://66.28.203.236/%7Eof/15meg.test
    => `15meg.test'
    Connecting to 66.28.203.236:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 15,000,000 [text/plain]

    100%[====================================>] 15,000,000 764.21K/s ETA 00:00

    00:42:41 (764.21 KB/s) - `15meg.test' saved [15000000/15000000]

  11. #11
    From GNAX 100 mbs connection:
    03:45:27 (654.34 KB/s) - `15meg.test' saved [15,000,000/15,000,000]

    654.34 KB/s - about 5 mbs only...

  12. #12
    I think your server might be down again, I can't get to it.

  13. #13
    Join Date
    Nov 2003
    Location
    Olde Englandshire
    Posts
    382
    Oh dear, doesn't work for me either. Tracert gets as far as alpha.demarc.cogentco.com and that's it.

  14. #14
    Join Date
    Feb 2004
    Location
    Germany
    Posts
    41
    Ofcourse it can be faulthy hardware, but it can also be bad maintained OS or some scripts going berzerk on the server. There are more things that causes servers to go down a lot and hardware is not the one to first pop up in my mind!

  15. #15
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,901
    Originally posted by JohnGladen
    LoL man a couple of days ago you would have taken that complaint and used it as a way to bash OrangeFiber a little more. It's so weird to see you sticking up for them.
    How do you see that as sticking up for them? He simply stated it appears to be beyond their immediate control... nothing they can do about it other than replace it.

    Sirius
    I support the Human Rights Campaign!
    Moving to the Tampa, Florida area? Check out life in the suburbs in Trinity, Florida.

  16. #16
    Join Date
    Oct 2002
    Location
    New York
    Posts
    1,063
    Originally posted by cprompt
    Oh dear, doesn't work for me either. Tracert gets as far as alpha.demarc.cogentco.com and that's it.
    Keyword, Cogent.

  17. #17
    Originally posted by HRDaves
    Keyword, Cogent.
    Cogent has really cleaned their act up in the past two years, and has worked to eliminate the faulty hardware and congested peering points that had doomed them to ridicule in the past.


    Besides, don't expect any one box to use the full 20Mbits, regardles of how saturated or unsaturated OF's upstream is. I only got 900KBps from 100Mbps @ layeredtech on a sagonet speedtest. Does that mean that sagonet has only 7.2Mbps of available upstream? Of course not.

    So rather than showing you a single-threaded wget result, heres the ab output run with n=10 and c=5

    root@zeus [/usr/local/apache/bin]# ./ab -n 10 -c 5 http://66.28.203.236/%7Eof/15meg.test
    This is ApacheBench, Version 1.3d <$Revision: 1.73 $> apache-1.3
    Copyright (c) 1996 Adam Twiss, Zeus Technology Ltd, http://www.zeustech.net/
    Copyright (c) 1998-2002 The Apache Software Foundation, http://www.apache.org/

    Benchmarking 66.28.203.236 (be patient).....done
    Server Software: Apache/1.3.33
    Server Hostname: 66.28.203.236
    Server Port: 80

    Document Path: /%7Eof/15meg.test
    Document Length: 15000000 bytes

    Concurrency Level: 5
    Time taken for tests: 55.248 seconds
    Complete requests: 10
    Failed requests: 0
    Broken pipe errors: 0
    Total transferred: 174096048 bytes
    HTML transferred: 174091428 bytes
    Requests per second: 0.18 [#/sec] (mean)
    Time per request: 27624.00 [ms] (mean)
    Time per request: 5524.80 [ms] (mean, across all concurrent requests)
    Transfer rate: 3151.17 [Kbytes/sec] received

    Connnection Times (ms)
    min mean[+/-sd] median max
    Connect: 52 73 24.6 64 116
    Processing: 20044 24274 4942.0 22991 35059
    Waiting: 20043 24274 4942.1 22992 35059
    Total: 20136 24347 4938.2 23055 35111

    Percentage of the requests served within a certain time (ms)
    50% 23055
    66% 23770
    75% 28479
    80% 28926
    90% 35111
    95% 35111
    98% 35111
    99% 35111
    100% 35111 (last request)

  18. #18
    Join Date
    Jan 2005
    Posts
    296
    I have to agree with kernelpanic, this has nothing to do with it being Cogent bandwidth and more to do with OF overselling it too much.

  19. #19
    Join Date
    Jul 2004
    Posts
    873
    100mbps @ layeredtech

    root@server [~]# ab -n 10 -c 5 http://66.28.203.236/%7Eof/15meg.test
    This is ApacheBench, Version 1.3d <$Revision: 1.73 $> apache-1.3
    Copyright (c) 1996 Adam Twiss, Zeus Technology Ltd, http://www.zeustech.net/
    Copyright (c) 1998-2002 The Apache Software Foundation, http://www.apache.org/

    Benchmarking 66.28.203.236 (be patient).....done
    Server Software: Apache/1.3.33
    Server Hostname: 66.28.203.236
    Server Port: 80

    Document Path: /%7Eof/15meg.test
    Document Length: 15000000 bytes

    Concurrency Level: 5
    Time taken for tests: 94.102 seconds
    Complete requests: 10
    Failed requests: 0
    Broken pipe errors: 0
    Total transferred: 167568048 bytes
    HTML transferred: 167563428 bytes
    Requests per second: 0.11 [#/sec] (mean)
    Time per request: 47051.00 [ms] (mean)
    Time per request: 9410.20 [ms] (mean, across all concurrent requests)
    Transfer rate: 1780.71 [Kbytes/sec] received

    Connnection Times (ms)
    min mean[+/-sd] median max
    Connect: 56 62 8.6 58 76
    Processing: 28677 41298 6534.6 44299 49688
    Waiting: 28605 41298 6534.4 44298 49688
    Total: 28677 41360 6533.0 44355 49747

    Percentage of the requests served within a certain time (ms)
    50% 44355
    66% 45092
    75% 45354
    80% 48211
    90% 49747
    95% 49747
    98% 49747
    99% 49747
    100% 49747 (last request)

  20. #20
    Join Date
    Jul 2004
    Posts
    282
    This is ApacheBench, Version 1.3d <$Revision: 1.73 $> apache-1.3
    Copyright (c) 1996 Adam Twiss, Zeus Technology Ltd, http://www.zeustech.net/
    Copyright (c) 1998-2002 The Apache Software Foundation, http://www.apache.org/

    Benchmarking 66.28.203.236 (be patient).....done
    Server Software: Apache/1.3.33
    Server Hostname: 66.28.203.236
    Server Port: 80

    Document Path: /%7Eof/15meg.test
    Document Length: 15000000 bytes

    Concurrency Level: 5
    Time taken for tests: 110.799 seconds
    Complete requests: 10
    Failed requests: 0
    Broken pipe errors: 0
    Total transferred: 153480258 bytes
    HTML transferred: 153475968 bytes
    Requests per second: 0.09 [#/sec] (mean)
    Time per request: 55399.50 [ms] (mean)
    Time per request: 11079.90 [ms] (mean, across all concurrent requests)
    Transfer rate: 1385.21 [Kbytes/sec] received

    Connnection Times (ms)
    min mean[+/-sd] median max
    Connect: 70 704 1254.2 133 3084
    Processing: 45334 53472 7837.3 60284 61264
    Waiting: 45263 53471 7838.0 60284 61263
    Total: 45334 54176 7430.7 60418 61397

    Percentage of the requests served within a certain time (ms)
    50% 60418
    66% 60446
    75% 61346
    80% 61397
    90% 61397
    95% 61397
    98% 61397
    99% 61397
    100% 61397 (last request)


    This is from a OrangeFiber Box.

    I am on their 100mb unlimited plan with the same server setup.

    You can try and benchmark back to me

    http://www.rpgfilms.net/100MB.file

  21. #21
    Join Date
    Jan 2005
    Posts
    296
    The rate they're going the outgoing lines are going to be maxed out all the time pretty soon instead of just most of the day like they are now.

  22. #22
    I still think that OF is a great deal for the price you get. Of course they're not going to have a datacenter comprable to Savvis, ThePlanet, or NYI, but for what you pay its a great deal.

    Now if they could only get those abovenet routes lit, then things would improve quite a bit overnight.

  23. #23
    Join Date
    Jul 2004
    Posts
    282
    I am just curious as to why you think they are a good value?

    I know they are a good value for what you get if you could use the bandwidth.

    I am not looking for 100mbit for 700 thats not why I went there.

    I like the reseller's fully managed support team and if I could use even 60% of what I am paying for I would be happy.

    There are other providers that come to mind: SM HiVelocity Steadfast Networks that offer what I am looking for for less money or the same money and they say I can actually get more then the 20-30mbit I am getting from OF.

    I am very happy with the level of service S4S and OF has provided me on the tech side.

    However the bandwidth is a huge issue for me.

    I am averaging only 150gb transfer per day which means my site traffic is going to come out to be about 5-6TB which is 20mbit average.


    Last month before I moved to OF I did 14TB of transfer.

    Thats a huge problem for me and the site traffic(number of visitors, downloads started) is the same as last month if not a little bit higher. But a lot of people are canceling the downloads before they finish because of the speed issues.

    I agree if they can get these other lines lit that would be a good thing, but as a business I can't take a 50% bandwidth cut and maintain the same services.

    Again this is not a complaint just factual information.

    It also makes me worried that I see JHosts selling 50mbit services for about half what I am paying for my 100mbit. I know those folks are going to be in the same situation I am in, not getting the full 50mbit. I know that I should just drop my server to the 20mbit on average billing because I never get above that anyway but it reduces the amount of cash flow for OF to expand.

    It just concerns me that servers are still selling at high commit levels and are becoming as oversold if not more then FDC used to be.

    I have a couple weeks left on my services and I really don't want to have to move 60+gb of data again, but I might have to.

    I mean for 700 per month I think I can get 50mbit from SM.

    Atleast there I am much more likely to get that full 50mbit from them, granted they have had issues in the past.

    Steadfast has a great offer right now too, that would give me 50mbit for less then my 100mbit and I could atleast push that.

    If anyone at OF is reading this please don't think I am trying to bring your company down because I think if you are able to fix this major oversaturation problem you can do very well.

  24. #24
    Downloaded 14.3 megabytes in 24 seconds. (590.17 KB/s)

    1Gbit Germany, Redbushaus

  25. #25
    Originally posted by Hadriel
    This is ApacheBench, Version 1.3d <$Revision: 1.73 $> apache-1.3
    Copyright (c) 1996 Adam Twiss, Zeus Technology Ltd, http://www.zeustech.net/
    Copyright (c) 1998-2002 The Apache Software Foundation, http://www.apache.org/

    Benchmarking 66.28.203.236 (be patient).....done
    Server Software: Apache/1.3.33
    Server Hostname: 66.28.203.236
    Server Port: 80

    Document Path: /%7Eof/15meg.test
    Document Length: 15000000 bytes

    Concurrency Level: 5
    Time taken for tests: 110.799 seconds
    Complete requests: 10
    Failed requests: 0
    Broken pipe errors: 0
    Total transferred: 153480258 bytes
    HTML transferred: 153475968 bytes
    Requests per second: 0.09 [#/sec] (mean)
    Time per request: 55399.50 [ms] (mean)
    Time per request: 11079.90 [ms] (mean, across all concurrent requests)
    Transfer rate: 1385.21 [Kbytes/sec] received

    Connnection Times (ms)
    min mean[+/-sd] median max
    Connect: 70 704 1254.2 133 3084
    Processing: 45334 53472 7837.3 60284 61264
    Waiting: 45263 53471 7838.0 60284 61263
    Total: 45334 54176 7430.7 60418 61397

    Percentage of the requests served within a certain time (ms)
    50% 60418
    66% 60446
    75% 61346
    80% 61397
    90% 61397
    95% 61397
    98% 61397
    99% 61397
    100% 61397 (last request)


    This is from a OrangeFiber Box.

    I am on their 100mb unlimited plan with the same server setup.

    You can try and benchmark back to me

    http://www.rpgfilms.net/100MB.file

    Downloaded 100.0 megabytes in 33 seconds. (3068.45 KB/s)

    1Gbit Redbushaus Germany

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