I'll ask your indulgence to proceed with a minor rant that may be of some benefit to some folks.
I don't get annoyed easily but it's been one of those days and three occurances of the same annoyance in a row prompted this.
How many times have you seen (or perhaps have on your site) :
USA Toll Free: 1-800-xxx-xxxx - Canada Toll Free: 1-800-yyy-yyyy
or US and Canada Toll Free: 1-800-zzz-zzzz
I would like to ask all that do have a Canadian toll free to make sure it is toll free to ALL of Canada or list it appropriately.
I called three toll free numbers in a row today that supposedly are good in Canada. Guess what? Only if Canada is Ontario and/or Quebec.
While I realize 75%+ of the popultion lives in Ontario and Quebec these two provinces are not the entire country.
It becomes very frustrating when toll free numbers that are supposed to be for Canada (the country) actually are only valid for one or maybe two provinces, typically Ontario and/or Quebec. I have even seen one extreme where it was listed as Canada and was limited to the area codes in and around Toronto, Ontario.
I understand that limiting the scope of the toll free number to the major population centres limits the cost but please make it plain on the listing that it doesn't apply to the enire country.
I've run into this many times with US firms but this my first encounter with it in the hosting industry.
Ok, I've had my rant, I feel a bit better, and maybe offered some food for thought in business matters. I'll go get my valium now, or maybe three fingers of scotch.
birkoss, my gripe isn't the it's limited to a certain area - I understand the economic business contraints. I just think that it should be clearly indicated when it doesn't apply to the entire country but only that part it covers.
How hard would it be to put (for example) "Canadian Toll Free (Ontario & Quebec only)"?
I'm sure the same occurs within the USA where a number advertised as toll free without any indications of restrictions but actually only works in some states. It's just annoying and frustrating, as well as a waste of time, to only find out it doesn't work after you call.
Funny, I've never even heard of such a thing. Aside from Hawaii, Virgin Islands & Canada being excluded. They can practically be considered 'over seas' anyway, so that doesn't bug me a lot. I can totally see how that type of situation could be incredibly annoying though.
It is a common belief that it looks bad to list limitations in plain view. These will robably be listed on some page with 8 point font, besides, since there are more people in Ontario it's only mathematically possible that this is where most traffic will come from. Welcome to corporate America.