Reseller Account Server been Down for last 2 days!!
I currently have a reseller account with Kaphost.com and it has been down for the last 2 or so days and i have create a support ticket and tried to contact via AOL IM but no1 seems to be answering anywhere. I plan to move to a new account with a new company but i cannot access the data on the WHM for clients email addresses to inform them! What should i do, cause i cant get in touch with KapHost?
Sorry to hear about your situation. If you don't have a backup of your files you are pretty much at the mercy of your host. 2 days is a long time and I understand your frustration. All I can say is keep trying and maybe send them an email from an off server account because it is possible that your email is not working on your hosting account. Good luck.
American Integrated Technologies
Eric Morris ([email protected])
3401 Custer Rd.
Plano, TX 75023
That's about all that I could tell you about them. But if you don't have a backup copy of your accounts with you, you're basically screwed as your new host could not do anything even if they wanted to.
Good Luck! Take care...
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I've had similar problems with hostdeal.com / resellernow.com. Both appear to be part of the dotcanada network. We've been without email for over 4 days. Phone number goes straight to voice mail, no reply. Emails go unanswered, which may be because of the root problem. Ticket system is worthless. No reply, no followup.
I am looking at switching to varhosting.com or vortechosting.com, any comments?
You should have a copy (Hard or soft copy) of your client list. Tell them the true. Create a new hosting account for them in the new server. Offer them one or two months for free hosting for the problem. Ask them to upload the webpages to the new hosting account.
If the emails are important to them. Tell them that they can login the old hosting accounts and get the emails back when the old server resume later.