Im looking to rent a Cpanel Server but must be in the UK. I have looked around but to be frank I need a large company as its for mission critical clients. I have a simple reseller account with HTTPME but support is not by phone and I now need to grow. All the UK large companies like Designer Servers, Virtual Internet and Easynet use plesk or similar but my clients are already used to Cpanel and migration to something else for 100+ clients will be a nightmare. Price is not an issue but quality of company is.
Can anyone help? Any recommendations will be appreciated.
Established company that is well known in UK and that has future prospects as Im looking long long term and my business will be based on their backs.
24/7 Telephone Support with someone always available
100 GB transfer per month or more
Techies that can help me integrate all my accounts with all settings/databases/emails/data etc. exactly how it is now on my american server to this one (for a fee of course)
Will update my Cpanel for me as and when required for bug fixes
There are a good number of companies doing CPanel servers in the UK; maybe not so many doing "full management" -- which can mean different things to different folk. I'd suggest making a list of what management you do and don't want to do and then contact a few suppliers to discuss your needs.
Chris at TDMWeb.com
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For those replying with recommendations, the OP is looking for a fully managed server with considerable management so there's not much point recommending providers who don't offer this. With the greatest of respect to coreix and poundhost (these are the two above which I've checked), they don't look to offer the level of management that the OP requires.
kingdoz: when you start getting into server management and what the provider covers in that management the range is very large. I've seen some providers class 'fully managed' as 'kernel + software updates only' when in fact, real full management goes far, far beyond this. Similarly, many have 'ping monitoring' on their management but what do they actually do if their monitor says your server is down? I've seen providers advertise monitoring yet do nothing or charge extra if they have to react to that monitoring. The point is, do your research and question the provider on what they class as full management before signing up.
Originally posted by Vortex-Steve http://www.kualo.com would be high on my list for a managed UK server.
I would be very careful about entrusting mission critical sites to Kualo. Just yesterday I had an incident where e-mail was permanently lost for about 6 HOURS on one of their servers. They simply blamed it on a cpanel software update and refused to take any responsibility at all ("...as I do not feel it to be the fault of Kualo, or any of its
employees. The issue was caused by third party software, and was therefore completely beyond our control.", is what one of their principals wrote me).
Thats really not good. Im trying to avoid these type of problems. Thats why i want to move as my current host uses similar excuses. I still havent found my UK based company yet
Im thinkin of rackspace, and installing Cpanel myself and using a 3rd party company to support it... Only problem is that this could cause me more problems as companies might play off eachother if there is any problems, so back to square one. Still need a big UK company that does Cpanel... Not looking for companies with 20 staff or less.
I spoke with the guys at Coreix and although Jim_UK is correct that they don't offer fully management in their Standard Level 1 support they do have 3 Levels plus custom support packages and are also willing to work with 3rd party support firms.
from my experience the bigger companies have better policies in place and will not suddenly go bust (as if they do a massive chunk of the web will be affected). Im in for the long term and dont want any headaches... smaller firms tend to have worse stats in the going bust or getting taking over etc.
Originally posted by kingdoz from my experience the bigger companies have better policies in place and will not suddenly go bust (as if they do a massive chunk of the web will be affected). Im in for the long term and dont want any headaches... smaller firms tend to have worse stats in the going bust or getting taking over etc.
But a smaller company may be able to offer you what you are looking for. A little research on your part would go a long way to preventing problems this but the biggest advantage is that you would be a customer not a number and pick the right company and you might just find it's better to deal with people you build a professional relationship with.
Take 10 mins to read though this forum and see how many times "big" companies have switched or reinstalled the wrong server or canceled someones account for non payment when they have paid.
Just remember the 3 golden rules local backups, off server backups and off site backups and always have that second choice standing by in case the worst does happen.
Just sticking up for the small guy
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The problem you'll find, is the big companies with "policies" in place will tend not to actually use CPanel, for the very reason that they have little control over it so it doesn't fit in with policies, you'll find they tend to use their own custom control panels.