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  1. #1
    Join Date
    Jun 2002
    Posts
    32

    Interland problems?

    My site has been down for about half an hour. Traceroutes indicate that Interland is totally unreachable from just about everywhere. I've been on hold with support since the site/network went down.

    Anybody have any idea what might be going on?

  2. #2
    Join Date
    Dec 2002
    Location
    Montreal, Canada
    Posts
    5,320
    30 minutes is not that bad in the world of bad hosting. Their network might be down, reason for you not being able to reach them. In case of Interland, there could be just about anything - why not call them and ask directly?

    Otherwise, I would wait a couple of hours before becoming really nervous.

    I hope you resolve this soon.

  3. #3
    I say their servers may be having problems or their datacenter's network may be down? And like Artashes said above, I would just call them directly to get everything resolved.. If their support is that slow, I would just get everything and move to another host....

  4. #4
    Join Date
    May 2004
    Location
    UK
    Posts
    610
    I've been on hold with support since the site/network went down.
    I think he is on the phone to them at the moment?

  5. #5
    Join Date
    Apr 2002
    Location
    Here?
    Posts
    2,560
    Interland themselves appear to be up. Has your site resolved since?

  6. #6
    Hi Guys,

    According to the automated voice that comes over their tech support line, they are having "networking problems in the Atlanta data center". Nothing is reachable as of right now (my site included). This is not the last straw for me @ Interland - that happened about two months ago. I am currently readying my site for migration and plan to change the IP to a new host in three days maximum. Inca, I suggest you do the same.

    Also, in case anybody has been thinking of hosting with Interland, IMHO they have gone from okay to terrible in the last few months. I had to get 3rd party monitoring because my shared server went down so much. Then about 2-3 weeks ago their overnight tech support mysteriously *changed*.

    These robotic (but human!) people answer the phones & tell me in stilted little voices that they have to "research the problem for 2 to 5 minutes" when my site's down. Then (I assume) they call over to a sys admin to restart IIS while I'm on hold, or sometimes they just put my request in a queue and tell me it's been escalated. They have NO technical savvy, these overnight people... don't know where they are but they are outsourced from somewhere... they have to be. It was mediocre before this, but now it's terrible.

    Sorry for the rant, I'm just SO tired of their lackluster service.

  7. #7
    Join Date
    Jun 2002
    Posts
    32
    My site is back up - thank goodness. Don't know what that was all about...

  8. #8
    All servers aren't up yet. I have three servers with them, one just came up two are still down.

  9. #9
    Mine came up about 9:35 PM EST. That's nearly 3 hours of down time for me. Mail server not up though.

  10. #10
    My shared server is back up, but it still cannot communicate with the SQL Server so the site has been down now for 3+ hours.

    Last weekend we had a database issue come up (our fault) and Interland failed to provide a recent backup. It took them 4 days (while our site was dead in the water) to restore a 10-day-old database backup. Now the site is down again, and we look like idiots to our customers again

    Any recommendations on a good shared host to replace Interland? We need Windows 2000 or Windows Server 2003 running MS.NET framework, at least 1 gig of webspace and 200 megabytes of SQL Server space.

  11. #11
    Hi all,

    Just to update you, I was on the phone w/ tech support and they said it was a major power outage. Hope this is informative... it took me 106 minutes of hold time to get this tidbit.

  12. #12
    Originally posted by vvixen
    ... it took me 106 minutes of hold time to get this tidbit.
    Ugh. That does not sound promising. My email and ftp are up, but my site just defaults to a bit of text that says the server name. I may bite the bullet and call them a bit later this morning.

    Anybody else still down?

  13. #13

    Unhappy I am SO dead

    I have been down for over 13 1/2 hours now. There was a blip like it came back for a minute, but my domain only displayed a list of folders and no site.

    I just acquired one of my largest customers last Thursday luring them away from a 'hokey' provider only to instantly become their new 'hokey' provider.

    What happened to all of the 'redundancy' Interland brags about on their website? The big generator able to support the entire data center in the case of a power outage etc.?

    This type of outage has happened more than once with them recently? This should be a once in a lifetime thing.

    Sheesh, I have been with Interland for about 2 1/2 months now..I'm kicking myself for moving now.

    I am bracing for the phone calls that are going to start coming in now that my customers are waking up.

  14. #14
    Hi NetPotato,

    The hold times are not long now, but you might want to call in anyway to tell them you're having still a problem (especially before the Monday morning office-hours rush!!). My site went down for the Nth time this morning at 5:45 AM and is still down. Problem is, it's just that IIS needs a reboot and NOT the network/power outage issue... yet their overnight tech support is so poor that they can't distinguish between the two problems.

    Just a tip - If you find you have to call tech support after midnight or so, when they put you on hold during the call you'll get crazy piano music that was recorded live. That's sometimes the first tip-off that you're talking to an outsourced idiot. After about 9 AM EST the regular tech support people start answering instead (their hold music is that slow guitar stuff that Interland has used for years).

    Interland will get no more of my $$ after the end of this month. I am migrating as fast as my fingers can type me away from there.

  15. #15
    >This type of outage has happened more than once with them >recently? This should be a once in a lifetime thing.

    Hi again,

    I don't remember this happening lately... at least in the last year and a half or so. I have a happily foggy memory sometimes (too forgiving I think, but no longer!). I have been with them four years and cannot recall another like this.

    BUT I know my experience with their shared servers is pretty crummy. I have to call in at least 2x a week to restart IIS lately... sometimes more often. The instability is partially due to the # of accounts on this server...

    They changed my server set-up without notice (essentially they loaded 150+ accounts on my server after promising no more than 16 - I *think* that was the limit, if I remember correctly - I'd have to look it up).

    This supposedly exclusive plan was called the TrueUltimate plan - that is still what I'm paying for, but they no longer offer this plan on their sales website. And I no longer get the semi-private stability of only a few accounts sharing my server. Anyone else get shafted this way?

  16. #16
    Thank goodness, our database server came back up overnight and it looks like all is well again. 11 hours of downtime for us.

  17. #17
    Is anybody else here still on the servers/setup from Interland's Communitech acquisition of a few years back? Are you still down? I've got one site that was affected little if at all, and another that's still down.

  18. #18
    Some interesting news! I just spoke with another guy at the daytime tech support, and he said they're soon going to use the outsourcing 24 hrs a day. So far they've only had it on overnight for just under month.

    With this set up, there's always a "middle man" between you and even the lowest tech support level at Interland itself... meaning more difficulties IMHO. The support guy emphasized that I should protest this using the complaint bulletin on Interland's support page, so I will even though I'm not staying on. If you are continuing with them, good luck.

  19. #19
    I guess I am one of the lucky few that didn't come back online.

    I called in and talked to them again. 15 hours down now and they still don't have any answers for me.

    The ticket has been open since 11:30 PM with no updates or anything.

    That gives me a warm feeling all over about my new relationship with Interland! Yahoo. I have NEVER had it been this long, this bad, with no hope given.

    They should at least say...something!

  20. #20
    I got a reply from support saying everything was working again and they'd fixed the problem. But my site is still down. This is waaaay too long. I'm moving hosts as soon as I can.

  21. #21
    Mine said that they have identified it as an internal facilities issue that MAY be having an effect. We are working......etc etc.

    Still down. <sigh>

  22. #22
    Hang in there, guys. I just came back up about half an hour ago. I think I was down about 13-14 hours total, and it took several hours to even get the automated response to my support ticket. Best of luck to everybody.

  23. #23
    It looked like everything was working on our server again, but it looks like something has gone wrong again. All scripts that generate and send emails are bombing which is a BIG problem because much of the site depends on that functionality. Yay...

    We're already planning our migration from Interland to another webhost. Our business owner had the last straw when he called Interland last night and found out that their tech support is outsourced. The guy on the phone lied, saying he was in Atlanta, and finally admitted he wasn't when my boss called him out on it. Our sales rep has even blatanty lied by telling him that they don't outsource tech support. NOT acceptable.

    I have a feeling Interland is going to lose a LOT of customers over this... I've spoken to them several times now and gotten no honest assessments of the problem from anyone. It's aways "we're working on it..." Buyer beware!

  24. #24
    And now, we're totally down again...

  25. #25
    -FORTUNATELY- I handle all of my clients' email at a different company on different servers..so at least I've been able to tell them that their email is fine and that it's strictly the website that is down. That helps a little in the midst of the blaze.

    I just talked to them again..had a decent knowledgable guy who tried some things dug and got me some answers and even did some troubleshooting of his own and was able to narrow it down a bit during a reboot.

    We'll see. Now I have two tickets open. 17 hours 15 minutes Whoa!

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