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  1. #1

    How to say a host Good Bye?

    Hi!

    Was just thinking, how to say to host Good Bye!, when they have been excellent, economical and supportive.. as the actual reason I need to move can't be told.. (you can say its personal and it has nothing to do with current host).. also probably for my next project I would prefer same host..

    What to do in such a situation?
    Wholesale Domain Prices for Retail Customers - Rushtoweb.com

  2. #2
    You could send them a fruit basket, or flowers, or a thank you card!

    But on a more serious note, I bet they would love a couple referrals!
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  3. #3
    well, just say i am sorry but due to some personal reason I have to cancel the my hosting plans and thanks for the hosting.

    simple and sweet

  4. #4
    Well, I've done that quite a number of times. Yup, thank them in the cancellation ticket and tell that you are sad to have to leave but you do not have any choice. I am sure they would take it in good faith, it is afterall business.

  5. #5
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    9,852
    Originally posted by eddy2099
    it is afterall business.

    Well said.
    Presumably you were paying for your services so you don't owe your host anything.

    A simple thank you and a cancellation request will suffice.

  6. #6
    Join Date
    Aug 2003
    Location
    USA
    Posts
    1,030
    Your opening words would probably suffice for any host ...
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  7. #7
    Join Date
    Jan 2005
    Location
    Chicago, Illinois
    Posts
    474
    Even though most hosts don't require an
    explanation, they like to know for sure that
    it wasn't something they did to make you
    leave. I think it is a good idea for any host
    to try and find out the reason someone is
    leaving, just for the sake of quality control.

  8. #8
    Join Date
    Mar 2005
    Location
    United States
    Posts
    308
    domainwala,

    Don't sweat it too much. Hosts will be understanding to your situation. We have all had things in our life that require new direction.

    I would say a simple e-mail/letter stating that you would like to cancel service would be fine. They don't need to know your personal business. If you want to share it with them thats up to you.

  9. #9
    Join Date
    Sep 2001
    Location
    Texas
    Posts
    878

    Re: How to say a host Good Bye?

    Originally posted by domainwala
    Hi!

    Was just thinking, how to say to host Good Bye!, when they have been excellent, economical and supportive.. as the actual reason I need to move can't be told.. (you can say its personal and it has nothing to do with current host).. also probably for my next project I would prefer same host..

    What to do in such a situation?
    Honestly, it is nice to receive an explanation, even though it is not required. Just a simple note saying that it is not due to bad service, just that you do not need webhosting at this time. We have had customers close their websites, tell us why, then come back later with a new website.

    Again, it is not required, but nice to know the reason is not because you consider the webhost to be bad.

    -Lamar
    Going out of business in our 10th year.

  10. #10
    Join Date
    Sep 2004
    Location
    Fairborn, ohio
    Posts
    916
    Most of the clients that I have had cancel always say "Service was excellent, but I just need to take my site down" and that actually makes me feel good to know that I didn't do anything wrong.
    Imeanwebhosting.com - Shared cpanel hosting, 99.9% uptime.
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  11. #11
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Losing a customer is just part of business, but I'm sure they would welcome any nice words and/or feedback you may have to share with them. Don't be so worried about it.

  12. Re: How to say a host Good Bye?

    Originally posted by domainwala
    Hi!

    Was just thinking, how to say to host Good Bye!, when they have been excellent, economical and supportive.. as the actual reason I need to move can't be told.. (you can say its personal and it has nothing to do with current host).. also probably for my next project I would prefer same host..

    What to do in such a situation?
    The last time I had to kill a hosting account with another host, it was because I outgrew it. They knew it and I knew it. They even recommended where to go from there.

    As long as you talk to the host, they aren't going to be offended.
    TrapZero Hosting
    Web, Forum, E-mail hosting and more for business and personal users. Accepting PayPal.

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