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Thread: Support Questions from Customers
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05-04-2005, 12:51 AM #1Newbie
- Join Date
- Apr 2005
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- Altamont, KS
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- 17
Support Questions from Customers
What questions do people get that offer 24/7 support?
I guess im just wondering what types of questions you get if any in the middle of the night?
What are common questions that people offering hosting get?
Thanks
Whittech.net
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05-04-2005, 05:42 PM #2Junior Guru
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- Mar 2000
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- San Francisco, CA
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- 233
We get all sorts of questions from all times of the day. There's not any specific time frame within a day where you'll get a specific type of question. It's all pretty random.
Most of our support questions revolves around email configurations and uploading a web site into an account. New customers are most likely to submit a support question.• IceStorm.com - Top Provider of Web Hosting, Reseller Hosting, and Cloud VPS Plans.
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05-05-2005, 12:50 AM #3Web Hosting Master
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- Dec 2004
- Location
- Butler,TN
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- 2,416
Hi!
I get all sorts working 10PM-9AM..but very low volume.
1. Password resets
2. Account upgrades
3. Email problems
4. DNS problems
5. Web page problems (Misnamed files, mostly)
That's really about it.
Bryon
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05-07-2005, 10:23 AM #4Junior Guru Wannabe
- Join Date
- May 2005
- Posts
- 39
It depends on your clientele. If most of your customers are home based resellers or people with full-time jobs, most of your support questions will probably come 5pm-Midnight.
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05-07-2005, 10:57 AM #5Newbie
- Join Date
- Apr 2005
- Location
- Altamont, KS
- Posts
- 17
ok thanks, i was just wondering what types of questions people might ask at 2 in the morning? As i have not had to really ask my host any wesite related questions that might require an immediate response!
Thanks
Whittech.net
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05-07-2005, 12:17 PM #6Automation Specialist
- Join Date
- May 2004
- Location
- Baltimore, MD
- Posts
- 1,211
Most of the time (because I'm know as giving extra side help) I'll have questions about "how does this look" around 2 AM etc. On the technical side I'll have maybe some questions regarding a password reset or why something looks wrong on the customer's site.
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05-07-2005, 12:43 PM #7Junior Guru Wannabe
- Join Date
- Mar 2005
- Location
- India
- Posts
- 68
You might consider reading this article
Customer Support for Newbie WebHosts
IMHO, the number and type of questions depends on
1) type of service you provide and
2) what kind of clients ( power users or newbies) you have .