Im currently using 1and1's 6 month free trial...
the only problem i have found so far is the fact that the connection speed to upload your data is Very slow... a 3K file will sometimes take 3 minutes to load into the server...
I can second that. I thought I'd give them a shot and have found that the upload is very very slow. I've found the customer service to be pretty lacking as well. I'll let my account go when the trial is over. Good thing I only used it for a small personal site.
I do have to say that there was no noticeable downtime in four months though. That's always good I guess.
My wife's employer uses 1and1 for their webhosting. She recently signed up to use siteuptime with 30 minute monitoring. This last month there were 9 outages. She has also had issues with email and getting support.
I was looking into 1and1, and it looks like their databases are capped at 100 meg each. Isn't this pretty weird? I thought most hosts use a shared storage pool for files and DB.
Most webistes I write only use a few meg or 10's of meg at most outside the DB and everything else is stored in the DB. A 100 meg cap would render the host useless for me on any plan.
1and1 sounds particulairly bad because I have to sign up for a larger plan just to get a DB. That means I'm forced to pay for 2 gig of webspace they won't let me use just to get 100 meg I can. Ironically 2 gig is far more than I need but 100 meg is far too little. I'm forced to pay for more than I need but can't use as much I need...nice.
1 and 1 is an honest company, now would I choose them, no. My main gripe about 1&1 is their control panel. I swear they must be paid by clicks there because every little thing you do requires another screen. It is most annoying when it is running slow which it does at times and you have to manipulate through 5 or 6 windows just to get where you want.
If you are not short on patience like I am then I would say give them a chance. They are not going anywhere and do have phone support here in the US/it is not outsourced