[WANTED] Tech/Admin Service Help in Alpharetta, GA
Big Opportunity with Small Company!
We are an Alpharetta, GA based web hosting and domain registration company in business for 8 years. We operate several brands, two of the leading are www.needa.com and www.globalhosting.com. We service thousands of clients with top bandwidth (Internap's Atlanta datacenter) and support. As a small team, we operate very efficiently by cross-training and being excellent multi-taskers. It can be challenging, but so far so good -- our company is growing and we need fresh new talent to join in the fun and success!
This is an on-location job -- I'm looking for proactive people who want to become valuable synergists in our successful web hosting company. Our environment is clean & casual -- we value good work ethics, take pride in our work, and give back to the community.
We are seeking a creative, professional problem-solver to help us build and maintain strong customer relations through technical support and service. The ideal candidate will have familiarity with many different web hosting configurations and platforms (mainly Windows/Linux/Plesk/Cpanel/HSphere).
+ Minimum of two years of industry customer service experience.
+ Excellent References
+ Excellent verbal and written communication skills.
+ Excellent problem solver.
+ Handle customer inquiries via phone, email, tickets & chat.
+ Ability to make sound business decisions.
+ Good planning and organizational skills necessary to achieve business goals and to increase office efficiency.
+ Enthusiasm for building and maintaining customer relations a must.
+ Assist in the creation and management of new marketing and sales ideas
+ Participate in an 'on-call' emergency paging schedule to address server alarms.
+ Ability to work effectively with both with our small team and independently.
+ Ability to work flexible/extended hours when necessary.
This opportunity is full time, on-site and includes great benefits (health care, paid time-off, savings matching) after 60 days.
To apply email your resume and salary requirements to jobs @ needa.com (please use subject 'WHT Job Offer') or fax 770-569-5826