We signed up for FSM's (www.fastservermanagement.com) services after ordering 3 new servers, another company dropped the ball and left us hanging for over 2 weeks on another server. Presales communication was excellent (they are available on AIM, as well as email), and ordering was very easy.
We had them complete everything listed on their homepage and all work was completed in about 3 hours. Once finished, we received a detailed email about what each service was, what report (if any) we would receive each morning, and how to decipher the email.
All support tickets have been handled professionally and quickly.
We highly recommend them and their price is a steal!