Ditto the above. When a hosting company has to support millions of clients, they have millions of support tickets, hundreds of thousands of servers and you become a number, not a person.
A reseller account sounds suited to what you need IMO, as it will allow you to host multiple domains with their own control panels, use your own nameservers, and hosts will happily negotiate, if you ask, extra IP addresses for you.
I tend to agree that the "millions" seems like jumping in the fire from the frying pan. I've had excellent experience with mid-sized companies that have been around for years (*********** is one). Most, including ez1web (with whom I have a reseller program) will work with you to customize your process. Using your own DNS shouldn't be an issue at all.
If you're handling a couple of dozen sites, the reseller should work very well (and save some money).
Originally posted by aingaran Perhaps there are "huge" companies that have the adequate staffing to support their millions of customers?! hmmm?
But, everyone else is right, you may want to go
for small companies (not too small) so that you can
expect some sort of quick support.
I agree with aingaran. Who really knows
how well a company big or small can support
you until you try them? What is the ratio for
admins>clients? The only one who really knows
is the poor reseller who has been waiting 3 days
for support to help him with a problem that one of
his clients is having. Everyone loses in a situation
like this and the sad thing is that it is quite common.
A small to mid- sized reputable hosting company can
and in most cases will go the extra distance for you.
When I was reselling and dealing with some of these
huge outfits, most of them would not budge when I
needed something special done for my account even
though I was willing to pay for it. I am not saying the
giant hosts are bad hosts, I am just saying that you
will receive a much more personalized experience
with a smaller host.