I have owned or managed many servers over at ev1servers for three years, and in the last 8 months I have had huge problems with one of the accounts that we manage.
On this account we have three servers, a mail server an ecomerce server and a db server. About two weeks ago on a Wednesday morning our main server went down and rebooted six times. Our DB was corrupted and we lost about $4,000(~2k profit) in sales from our backup that occured the evening before. I called support and was on IRC while this was happening and they said it was nothing that they could be doing, I knew the reboot was coming from the console and they stated that it was not possible, turns out it was a technician trying to disable an IP address that they had reassigned from our server to a new client, we had owned and paid for this IP address for over six months, and was using it in production. They have reassigned our IP's twice in the last 90 days and we have had issues with our servers being down. The tech never did try to call or contact us, just went to rebooting our server, and trying to hack into it by forcing it into run level 1(which they were unsuccessful at).
Now, I was assured that EV1 would do something for me and they haven't done a thing yet, other than backdate a trouble ticket, and charge us for another months service. They never did try to call us before doing this or checking to see if we did actually own the IP. What should we do, or even ask for? We are in the process of setting up a full rack at another provider, but it is taking time. I know that our servers out at he are great and never have any problems, but we don't want all of our eggs in one basket. I now have egg on my face to many customers and also I think that ev1servers should be held responsiable. What do you think? Do you think I should push the matter?
If that happens to me, I'd pack up and leave asap. That is just me tho. You might want to bring it up to their management and see how it goes. It is not common for server providers to call their customers and acknowledge human errors, but to hide it from the customer is unethical.
You can rent servers from providers that keep servers in stock. Server migration may not be easy and it takes time. If you have a intergration plan developed, you'll be fine. I wish you the best with the IBM servers (big bucks on those huh) .
Yeah, big bucks, but they are NICE, i love them.... I got myself a new laptop as well, going from a D800 dell to this IBM laptop is NICE! The laptops are why i chose them as our server provider as well. They may be a little slow to ship, but once you get them they are well worth the wait.