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  1. #1

    Very Bad Experiences with LeaseWeb

    New Questions.

    is possible to delivery server without any configuration
    and half of operating sistems??

    how to pay 49 euro for setup (+135 euro for server), for nothing?


    for leaseweb the support is a joke, average response time 24/36 hours

    thank you Leaseweb
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  2. #2
    Join Date
    Jul 2002
    Posts
    1,441
    I'm sorry to hear your experiences with Leaseweb. I hope your next provider will treat you like a charm.
    Synergy Blue LLC
    SonataWeb.net | SynergyBlue.com
    USA should so something about: http://www.brillig.com/debt_clock/
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  3. #3
    Yeah i have to agree.

    I cant say much yet, but i have a saga ready to tell.

    Regards.
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  4. #4
    Join Date
    Jul 2002
    Posts
    1,441
    What's your saga about?
    Synergy Blue LLC
    SonataWeb.net | SynergyBlue.com
    USA should so something about: http://www.brillig.com/debt_clock/
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  5. #5
    My experiences with leaseweb over the last month.

    I'm waiting on a repy to an email i sent today before i say anything too much. but i have made some other posts here about leasweb already.

    Regards.
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  6. #6
    Mr.leaseweb,

    the server don't work, the apc reboot don't work.........

    i have send an email for support 2 days a go, i am wait your reply.

    now i have send request for refund,
    is not possible to work in this way

    regard
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  7. #7
    thanks to hear, i was actually thinking about moving to LeaseWeb. I contacted them, and they give me some price information very fast. But they should respond to their customers as well, not only to customers who they are trying to get.
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  8. #8
    leaseweb not work weekend and holidays, work only 5 days a week, office hours 8.00-18.00.(i think)

    in case of hardware fail or other problem, the server go offline some days!!!!!!!!!!!!!!!

    don't try it

    Regard
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  9. #9
    Join Date
    Feb 2004
    Posts
    42
    That's not true.
    LeaseWeb does work on weekends.
    When a network/hardware failure occurs, they will be there soon enough, that is, if you're a customer paying for a managed server or have a SLA.

    Your best shot would be to give 'm a call, that'll get you a response pretty much all the time.
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  10. #10
    I to completly agree with fcwnet, Leaseweb support is too bad. Especially if you want your box to be up all the time just forget Leaseweb.
    Every weekend some or the other problems and they dont work on weekends. You mail them to their support team no one will respond for 2 days or more. Intresting thing is if u mail them to administration department on weekends about billing, you get response in 5 to 10 mins even on weekends.
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  11. #11
    Join Date
    Feb 2004
    Posts
    42
    Basically you just have to pay for a SLA if you want support other than 'normal' support.
    Which is what you agree on when you rent a server, in fact, they offer you multiple SLA's which you apparently didn't take.
    That's your own choice, but when something goes wrong, you shouldn't be complaining about them, but lok at yourself, and ask yourself why you didn't take that SLA
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  12. #12
    What do u mean by "'normal' support"?
    My problem is related to the speeds which i assume that would be within their network,not asking for any reinstallations or installations.

    Will that come under normal support?
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  13. #13
    Join Date
    Feb 2004
    Posts
    42
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  14. #14
    I did send them the traceroute now. Last week we had same problem and their tech support said they have some problem w/ the port where my server is routed and he changed itseems and was normal that time. Lets see now what they say..
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  15. #15
    i opend new post same about problem with them... problem with leseweb
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  16. #16
    Join Date
    Sep 2003
    Location
    Amsterdam, NL
    Posts
    642
    @fcwnet; You have an unmanaged server that is covered by Best Effort support. If you want guarenteed response times, you may opt for a SLA.

    1. Our average resonse time on your tickets is max 2 business hours.
    2. The APC was working fine from the beginning. Our techs suggested you use IE with java.
    3. The OS issue was related to Bind and Cpanel/WHM. We install servers according standard requested specs. All changes done by you are your own responsibility. We can help you if you cannot solve the problem (what we did) for support charges.


    You opened 4 tickets with exactly same subject [ts #68779] .


    Tickets:

    [ts #68779] Thu Apr 28 22:27:30 -> Fri Apr 29 08:52:50
    [ts #68905] Sat Apr 30 18:06:52 -> Mon May 02 01:29:01 Same question as 68779
    [ts #68905] Sun May 01 12:10:00 -> Mon May 02 01:29:25 Same question as 68779
    [ts #68950] Sun May 01 13:00:40 -> Mon May 02 13:24:12 Same question as 68779


    We do our best to support all unmanaged servers, but many times these kind of issues have been created by customer himself.

    We will extend more support coverage over weekends to better serve your question.
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  17. #17
    ok, before order this server, we don't understand SLA is 0,
    now server work fine.

    your managed services is a loot expensive

    if managed services come with a reasonable price, I would be the first one to order it

    we can considered closed this incident.

    Best Regard
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  18. #18
    Join Date
    Sep 2003
    Location
    Amsterdam, NL
    Posts
    642
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  19. #19
    Join Date
    Nov 2003
    Location
    Brussels
    Posts
    31
    We never had problems with leaseweb, they are simply the best provider we ever used!

    If they were not good, we never ordered 5 new servers!

    My opnion : if you want quality in Europe, go with leaseweb!
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  20. #20
    I have to add that there network is exelent... there servers are exelent they work perfectly but there suport is worst i ever saw.... luckly server was 100% online without not evena a litle problem... If they improve suport they will recive quality points...
    Also i think that peopel from USA ar working for them.. because if i send email at noon 12h i will get anwser 2-3h after 00 witch is equal to work time in USA.. i think that some doode is seting up servers and rest of buisnis is done from other place...
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  21. #21
    Join Date
    Sep 2003
    Location
    Amsterdam, NL
    Posts
    642
    Originally posted by nitroy2k

    Also i think that peopel from USA ar working for them.. because if i send email at noon 12h i will get anwser 2-3h after 00 witch is equal to work time in USA.. i think that some doode is seting up servers and rest of buisnis is done from other place...
    Not really. We just work long hours.
    Everything is done out of Amsterdam, NL.
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  22. #22
    heheh well is it normal that email i sent at 12 i get replyed at 3am i am same time zone as you..
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  23. #23
    Join Date
    May 2003
    Location
    The Netherlands
    Posts
    298
    There are a lot of hostingcompanies that don't stop working at 17.00 hrs. I never had contact with anyone with Leaseweb, who was remotely American
    Last edited by Host3000; 05-14-2005 at 12:42 PM.
    SuperRacks Ltd European Hosting
    We serve you with custom services
    Visit our website or ask for a custom quote
    Quality linux and Windows hosting, servers and collocation
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  24. #24
    Join Date
    Sep 2004
    Posts
    50
    Originally posted by nitroy2k
    heheh well is it normal that email i sent at 12 i get replyed at 3am i am same time zone as you..
    How faster how better I think? I don't see the fact why it should be abnormal..
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  25. #25
    Join Date
    Mar 2005
    Location
    Scotland
    Posts
    29
    Yeah, what people who get UNmanaged servers don't seem to realize, is what that word means. Leaseweb servers work up to spec with no problem. If the person leasing the server foobar's it, well you can expect it to take some time for LW to fix it.

    The service I have received has not been the fastest in the world, but then again, with unmanaged servers, you're not supposed to want/need service.

    Overall, I've been with LW for several months and have great success. I've recommended to friends (about 5 so far have signed up), and they're having success as well.

    I wonder if LW should be giving me some $ for all the referrals I'm sending.... They are NOT giving me $ for this testimonial!

    Again, I recommend LW highly for the value of hardware and bandwidth vs the cost, and will be adding another server in the near future - with them....

    PS. No leaseweb staff aren't Americans (not the ones I spoke with), but do speak better English than 99% of the American general public! I did call them on a few occasions with questions - and a human answered the phone - with no queues or on-holds, and I got transferred to knowledgable staff immediately - very refreshing indeed!!
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  26. #26
    Join Date
    Mar 2005
    Location
    NY USA
    Posts
    839
    Originally posted by fcwnet
    leaseweb not work weekend and holidays, work only 5 days a week, office hours 8.00-18.00.(i think)

    in case of hardware fail or other problem, the server go offline some days!!!!!!!!!!!!!!!

    don't try it

    Regard
    Is this accurate?
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  27. #27
    is not true,

    but in this days support work for 150/hour
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  28. #28
    Originally posted by LeaseWeb
    Not really. We just work long hours.
    Everything is done out of Amsterdam, NL.
    Way to answer a complement.
    data center directory - The comprehensive data center resource. Version 2.0 coming soon!
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  29. #29
    Originally posted by n2zen

    PS. No leaseweb staff aren't Americans (not the ones I spoke with), but do speak better English than 99% of the American general public! I did call them on a few occasions with questions - and a human answered the phone - with no queues or on-holds, and I got transferred to knowledgable staff immediately - very refreshing indeed!!
    Where is your statistical data coming from?
    data center directory - The comprehensive data center resource. Version 2.0 coming soon!
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  30. #30
    Join Date
    Mar 2005
    Location
    Scotland
    Posts
    29
    My statistical data:

    Living in usa for 40 years, and having talked with people from around the country... versus having called Leaseweb and spoken with them several times.

    If you care to dispute, please provide your statistical data.
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  31. #31
    I guess I'm now paying 25EUR for a reboot through them, and their support rate is 99EUR mon-fri and 125EUR weekends. I don't like the charge for a reboot, guess I've been spoiled at getting my reboots for free at all the other datacenters I went to.
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  32. #32
    Join Date
    Sep 2004
    Posts
    50
    Take an APC?
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  33. #33
    Join Date
    Jun 2001
    Posts
    430
    I am hosting with leaseweb too. I think they are pretty good in EU. And I recommand to some other people too.

    But I just got my first server down. I sent them ticket and don't knkow when will they reply, since it's weekend, really don't know whether there are people there.
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  34. #34
    Join Date
    Mar 2005
    Posts
    61
    maxbear, you on 83.149.119.x or 83.149.120.x ? I have a couple of servers that are offline and I can't get to the APC or any part of the networks even
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  35. #35
    Join Date
    Jun 2001
    Posts
    430
    Hello luke69,

    Yes, that' right. I got 2 servers tehre. It's down not long ago. I sent them ticket. But It's weekend, really don't know how long it take to get the server up.
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  36. #36
    Join Date
    Jul 2005
    Location
    Poland
    Posts
    2
    I lost 3 servers.

    Sopel
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  37. #37
    Join Date
    Sep 2004
    Posts
    50
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  38. #38
    Join Date
    Mar 2005
    Posts
    61
    maxbear I have this thread going http://www.webhostingtalk.com/showth...39#post3240439

    I can't believe how poor their emergency support has been. This is obviously a network problem, you would think that they would have a noc onboard to fix these type of issues quickly. Its very disappointing.
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  39. #39
    Join Date
    Sep 2004
    Posts
    50
    They know it, and they're working on it. Just read the network status pages.

    If you want better or faster, then take standard traffic.
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  40. #40
    Join Date
    Mar 2005
    Posts
    61
    quickred, did not know about that network status page...thanks for the link
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