I recently purchased a small hosting package with a reseller. Included with this package was a "FREE domain name" I hosted with this for just under a year and paid for a year in full.
I now want to transfer this domain to another registrar. I have setup account with the new registrar and requested a transfer of a .org domain name. (Which needs a Authorization code) My hosting provider will not transfer the domain to me unless I paid the fees required. (I paid the fees, etc) Now I receive an email that he will not transfer total ownership to me till after 30 days and so I cannot reverse the payment.
Currently WHOIS shows that I have ownership of the domain but it is in the STATUS: CLIENT TRANSFER PROHIBITED.
If you made an account on the registrar the domain is currently on there would have been no fees. I transfer domains to my clients accounts al the time, all I ask them is to make an account where I bought their domain. I've never had problems doing it like this.
Initially I wanted the hosting provider to just transfer the domain. I paid for 1 year of hosting service and the "free" domain was for 1 year. Since everything was paid for and I was not asking for any money back and I was leaving this reseller about 1 month before expiration why couldn't they just hand the domain over. The reseller is causing all this trouble and time emailing me and his DNS registrar were one simple OK could have solved this issue in a matter of minutes.
Harry: Here is the ToS...
Domain name Registration Domain names of the following:
.com .net .org .co.uk .org.uk are registered by us free of charge and become the sole property of the customer after a period of twelve months providing the domain remains hosted by us for a minimum period of one year at which point the customer can elect to transfer the domain away from us or continue to host it with us, should the customer wish to transfer the domain before the end of the twelve month period a charge will be made for the domain name...
I am asking for a transfer of Domain about 1+ month early so I can transition to new registrar and reseller with no lapse in service. (My domain and hosing account expire in mid-june time frame.)
I have tried contacting them. They seem to have no telephone support and whenever I submit a support request it gets forwarded to the reseller for approval.