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  1. #1
    Join Date
    Jun 2001
    Posts
    747

    Review: Sprintserve.net

    Hello,

    I have been with http://www.sprintserve.net for about two years.

    I started with a reseller account and I now have a managed dedicated server with them.

    1. They are super reliable. My downtime has been very, very minimal.
    2. Their support is excellent. On a few occassions I have asked some pretty wacky support requests and they've always been helpful and courteous. They go above and beyond the support agreement I have with them.
    3. They are good value. Excellent specs and bandwidth, excellent support and excellent uptime for a very reasonable fee.
    4. They are honest. If there is going to be maintenance, downtime (rare) or anything along those lines they always give a lot of advance warning. If there are problems (rare) they keep their clients regularly updated.

    Overall I cannot fault them and I cannot see myself leaving them for another host.

    If, like me, you have had a lot of bad experiences with hosts in the past, do yourself a favor and move to sprintserve.net.

    Cheers.

  2. #2
    Join Date
    Feb 2005
    Location
    New York.
    Posts
    775
    thanks for the review. I guess your site hosted with them is hostago.com ?
    GenerousWebHosting.com Home of Generous George the Red Monster.
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  3. #3
    Join Date
    Jun 2001
    Posts
    747
    I have many sites with them, hostago.com included

  4. #4
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    Isn't it nice to have a nicely written review from a long time WHT member with a lot of experience with the host?

    Thank you en2!

  5. #5
    Hi Steve,

    Thanks for the glowing review. It's always gratifying to see a reseller grow and grow together with us. We look forward to many good years together ahead.


    ps. Sorry for the late response Just saw this when I search for our company name.
    ••• Like us on Facebook to qualify for discounts! •••
    ••• http://www.sprintserve.net •••
    ••• Offering: | Internap FCP Bandwidth! | Rebootless Kernel Updates! | Magento Optimized Hosting | Wordpress Hosting | •••
    ••• Services: | Managed Multiple Cores 64bit Servers | Server Management | •••

  6. #6
    Join Date
    Jun 2001
    Posts
    747
    I would like to retract my positive review of sprintserve.net in this topic. I no longer recommend them as a host. Watch your credit card statements carefully.

    I am happy to elaborate via PM if you are considering using them.

  7. #7
    Please feel free to PM us if you want our side of the story.
    ••• Like us on Facebook to qualify for discounts! •••
    ••• http://www.sprintserve.net •••
    ••• Offering: | Internap FCP Bandwidth! | Rebootless Kernel Updates! | Magento Optimized Hosting | Wordpress Hosting | •••
    ••• Services: | Managed Multiple Cores 64bit Servers | Server Management | •••

  8. #8
    I am trying to find hosting provider for my education site what is the best way to compare these companies because every body seems to provide same fetaures

  9. #9
    Join Date
    Jun 2001
    Posts
    747
    Quote Originally Posted by sprintserve
    Please feel free to PM us if you want our side of the story.
    I'd be very wary of their side of the story.

    I'd like to add the following - my gripe with them is not just a billing issue. I also discovered, after choosing their $34.95 reseller account, that I was actually given a $5 bqbackup.com account instead.

    And this is after me being with them for many years, overlooking any downtime I've had, and leaving positive reviews for them.

    I even let them take a server from me a few weeks before I was due to give it back to them (and had paid for in full.)

    And now I notice they won't refund me for overcharging me.

    Unfortunately for me I do not pay any attention to my credit card statements. Who knows what's been going on for the past few years.

    AVOID.

  10. #10
    Join Date
    Aug 2004
    Location
    Earth
    Posts
    8,154
    Quote Originally Posted by Staff.ie
    I'd be very wary of their side of the story.

    I'd like to add the following - my gripe with them is not just a billing issue. I also discovered, after choosing their $34.95 reseller account, that I was actually given a $5 bqbackup.com account instead.

    And this is after me being with them for many years, overlooking any downtime I've had, and leaving positive reviews for them.

    I even let them take a server from me a few weeks before I was due to give it back to them (and had paid for in full.)

    And now I notice they won't refund me for overcharging me.

    Unfortunately for me I do not pay any attention to my credit card statements. Who knows what's been going on for the past few years.

    AVOID.
    What do you mean you were given a $5 bqbackup account? bqbackup provides rsync backup space, they do not offer reseller accounts as far as I know.

  11. #11
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    Weird how something like that can change so quickly.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
    Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
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  12. #12
    Join Date
    Dec 2001
    Location
    127.0.0.1
    Posts
    3,642
    Something smells fishy here - I think we'd all like more details.

  13. #13
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Quote Originally Posted by Staff.ie
    I'd be very wary of their side of the story.
    I'm more wary of your side of the story, to be honest.
    . . . my gripe with them is not just a billing issue. I also discovered, after choosing their $34.95 reseller account, that I was actually given a $5 bqbackup.com account instead.
    Care to elaborate on that?
    I even let them take a server from me a few weeks before I was due to give it back to them (and had paid for in full.)
    Where you finished using the server? Did you agree for them to "take a server from" you?

    You're more than welcome to present your side of the story, if you feel you must drag this issue into the public arena.

  14. #14
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Quote Originally Posted by sprintserve
    Please feel free to PM us if you want our side of the story.
    You're more than welcome to present your side of the story here. No need to be discreet, as the issue's already public.

  15. #15
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    No need to be discreet, as the issue's already public.
    I also think it would be for the best to have both sides of the story here.

  16. #16
    Join Date
    Jun 2001
    Posts
    747
    Quote Originally Posted by WN-Ali
    What do you mean you were given a $5 bqbackup account? bqbackup provides rsync backup space, they do not offer reseller accounts as far as I know.
    I wanted to be able to use their reseller account as an offsite backup area for one of my servers.

  17. #17
    Join Date
    Jun 2001
    Posts
    747
    Quote Originally Posted by Aussie Bob
    I'm more wary of your side of the story, to be honest.
    Why?

    Quote Originally Posted by Aussie Bob
    Where you finished using the server? Did you agree for them to "take a server from" you?
    Yes, I agreed they could take the server (they kept hassling me about taking it back early.) The reason I mentioned this was to show I was fair and reasonable when it came to my dealings with them.

  18. #18
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Quote Originally Posted by Staff.ie
    Why?
    When you claim they gave you a $5.00 backup account from bqbackup.com, instead of a $34.95 reseller account. That just doesn't add up. You seem to be telling only a small part of the story.
    Yes, I agreed they could take the server . . .
    Ok then.

  19. #19
    Join Date
    Jun 2001
    Posts
    747
    Quote Originally Posted by Aussie Bob
    When you claim they gave you a $5.00 backup account from bqbackup.com, instead of a $34.95 reseller account. That just doesn't add up. You seem to be telling only a small part of the story.
    I'll let sprintserve answer this one...

  20. #20
    Join Date
    Jun 2001
    Posts
    747
    Come on sprintserve, ignoring the facts won't make them go away. I know you are reading this topic. What are your comments?

  21. #21
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,990
    Staff.ie , if you are doing a review on a hosting company, how about giving us the complete picture rather than asking the host to fill up the blanks? Facts may not go away, but they wont be in the forum if you leave them as blanks expecting others to fill them up. How about giving us the complete facts so that it would be easier for readers to come up with their own judgements?

  22. #22
    Join Date
    Jun 2001
    Posts
    747
    I have given you the facts.

    I paid for a reseller account ($34.95.) I wanted to use it to backup some files from a server of mine. Discovered I do not have access to a sprintserve server, but rather their bqbackup.com account only. Cancelled the subscription. They ignored my cancellation e-mail for a few days. They then billed me again and afterwards sent me an e-mail saying they will now cancel my subscription.

    The reason this has gotten me extra pissed off is because I have been very good to them. A very good customer, ignoring any problems I've had (downtime), and leaving positive reviews for them. I also let them take back a server from me a few weeks early.

    Now they refuse to refund the extra month which they billed me. for. Again, they were charging my $34.95 for their reseller account but actually only gave me access to their $5 bqbackup.com account. And they refuse to refund the extra month they changed me for.

    Don't you think it is highly strange I pay for their reseller package and they give me access to their bqbackup account instead? And they make me pay through the nose for it, and ignore my cancellation request?

    I have never given them any hassle, I have always been nice to them, and then they do this.

    I'm also a little pissed off how they put so much pressure on me to give them back a server which I was not using (but had paid for!!) And then they do this...

    I would like an explanation from them, but I get the feeling they are ignoring this thread, hoping it will go away.

  23. #23
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Quote Originally Posted by Staff.ie
    I paid for a reseller account ($34.95.) I wanted to use it to backup some files from a server of mine. Discovered I do not have access to a sprintserve server, but rather their bqbackup.com account only.
    So you asked for a reseller account to use as a backup service, and you claim you weren't on their server, although they also own bqbackup.com?
    Cancelled the subscription. They ignored my cancellation e-mail for a few days. They then billed me again and afterwards sent me an e-mail saying they will now cancel my subscription.
    Seems like you tried to cancel just prior to their billing run and they didn't process the cancellation until after the billing run. Did you follow their cancellation procedure?
    Don't you think it is highly strange I pay for their reseller package and they give me access to their bqbackup account instead?
    But you asked for an account to handle to "backup some files from a server of mine". You requested a backup service, which looks like operated from their server/s.
    I would like an explanation from them, but I get the feeling they are ignoring this thread, hoping it will go away.
    I'm still not sure what you need explained. You asked for a backup service - you got one. They asked if they could have the server back a tad early, and you said they could. Now you have a billing issue outstanding (for $34.95), which seems to be the only valid issue here, from what you've told us.

    Is that correct?

  24. #24
    Join Date
    Jun 2001
    Posts
    747
    To answer your questions -

    So you asked for a reseller account to use as a backup service, and you claim you weren't on their server, although they also own bqbackup.com?
    As far as I am aware they do not own bqbackup.com. My apologies if they do though.

    Seems like you tried to cancel just prior to their billing run and they didn't process the cancellation until after the billing run. Did you follow their cancellation procedure?
    I tried to cancel a few days before my month was up. I chat with sprintserve all the time. It was obvious they were ignoring my e-mail until the next month had started.

    I do not believe I should have to pay for another month of a service I am not getting.

    But you asked for an account to handle to "backup some files from a server of mine". You requested a backup service, which looks like operated from their server/s.
    Not from their servers. And not what I was being billed for.

    Is that correct?
    No. I think you are totally missing the point.
    Last edited by Max Renn; 12-12-2005 at 11:37 AM.

  25. #25
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    Bob, one thing remains unclear to me (I know you're not really the one involved, but you seem to take interest in the thread).

    If the man asked and paid for a reseller account (no matter what he was going to use it for), how did he end up with a backup account? Maybe it was a communication problem and they thought he asked for that backup account, but then why wasn't he charged $5?

    Sorry, I just don't get it.

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