SBC lies. I renewed my contract, then they downgraded my account.
SBC dsl customers... did any of you receive a free upgrade on your upload speed from 128 to 384 in november or december of last year?
i received it, and it worked perfectly. however, i just renewed my contract with them and the 384 upload turned back into 128. i spent hours on the phone with every department in sbc, and they claim that they NEVER gave ANYONE that upgrade, and that i am out of luck.
they sent out an e-mail when they upgraded accounts, however, i lost it. I need someone who has the e-mail to PLEASE forward it to me, so i can prove to SBC that i am not lying.