Results 26 to 49 of 49
Thread: ThePlanet sucks.. STILL!
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04-28-2005, 12:00 AM #26Web Hosting Master
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Originally posted by DD-SNC
Peoples ignorance never seizes to amaze me? What part of what I explained do you not understand? I submitted my cancellation request well in advanced before my bill was due. ThePlanet responded, trying to salvage me as a client, which I refused, not once, but twice and then still got billed for services I did not use.
I am positive the cancellation was noted and received by their billing/accounting department because they responded!
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04-28-2005, 12:59 AM #27Web Hosting Master
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Sorry, posted to the wrong thread..
James Lumby
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04-28-2005, 01:00 AM #28Web Hosting Master
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On the cancellation form, it should show when the cancellation period it is for. If you are within the correct period, you should do fine.
I am sure they will want to salvage your business but just politely tell them that you want to cancel and no ifs or buts about it. As they have taken your money, just ask them for a refund assuming you are within the right cancellation period.
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04-28-2005, 01:11 AM #29Retired Moderator
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when I cancelled my last server with them, I did pay a month extra because I didn't managed to submit the request 7 days before the billing. Whether they acknowledge it is besides the point. If you didn't do it in time, it's not in time, and you would be billed.
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04-28-2005, 03:25 PM #30Business Consultant Manager
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These days you can't through a full page of topics without tripping over half a dozen people whining about how badly so-and-so host sucks/ruined their life/kicked their dog/etc....
I guess the moral of the story to this thread is.. give yourself a good amount of time to cancel your server. When they say 7 days.. it means 7 days.. not 6 days and 12 hours, or 6 days and 20 hours... 7 days prior notice.█ www.JGRoboMarketing.com / "Automate. Grow. Repeat"
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04-28-2005, 05:49 PM #31WHT Addict
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Originally posted by RealtorHost
I always find these posts hilarious.. "BLAH runied my life!!!"... all I have to say... if TP/EV1/Gnax/LT/FS etc.. messes up one of your servers and it "ruins" your life.. wow... that is pretty sad..
I guess the moral of the story to this thread is.. give yourself a good amount of time to cancel your server. When they say 7 days.. it means 7 days.. not 6 days and 12 hours, or 6 days and 20 hours... 7 days prior notice..
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04-28-2005, 05:56 PM #32Web Hosting Master
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Originally posted by mp3LM
What about? 6 days 23 hours and 59 minutes
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04-28-2005, 08:57 PM #33Web Hosting Master
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Originally posted by J-P
I can't really say I'm surprised, you're getting what you payed for here nothing less. I hope you're not building a serious hosting business off the low cost dedicateds at EV1, ThePlanet, etc.. no physical access, no substantial guarantees (won't go beyond the monthly fee you're paying) just to name a few of the problems you'll encounter.
The datacenter I ended up switching to is $4/mo. cheaper and includes fantastico.
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04-28-2005, 09:11 PM #34Eternal Member
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Originally posted by DD-SNC
I've had "serious" hosting businesses since 1998. And the amount I was paying was average for the server I was renting. I guarantee the services you offer are right in-line, if not higher, than what I was paying.
The datacenter I ended up switching to is $4/mo. cheaper and includes fantastico.
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04-28-2005, 09:34 PM #35Web Hosting Master
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04-29-2005, 02:17 PM #36Web Hosting Master
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I've read a lot of complaints regarding ThePlanet past few months. They had nothing but postive feedback before and now its all negative feedback from everywhere.
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04-29-2005, 02:51 PM #37Web Hosting Master
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Originally posted by eddy2099
I like Celeron and they suit what I need. I don't offer web hosting services and I host my own sites and the Celeron is more than powerful for my needs. With it, I hardly see CPU resources going close to 10%.
BTW, I didn't see anyone complaining about their TC server. All problems seem to be associated with SM and mostly with Celerons.
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04-29-2005, 05:07 PM #38Web Hosting Master
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Well, I only go for the OS which I am supposedly good in and that is Windows 2003. I would think that if you put me on *nix, the server would fail more often because I am no good in that environment.
My servers don't fail so have not needed any hardware replacement since when I got my servers and the oldest being close to 18 months. The only time I actually needed real work on the server was once instead of rebooting the server, I shut it off instead. I've never seen my servers crashing or require reboot because of a hardware or software issue.
Like I said before, a server is only as good as the one managing it. I went in knowing full well what I would receive with their service level and as long as I don't expect them to do something above and beyond what is required of them based on their Managed Plan that I've signed up for, I am happy.
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05-01-2005, 04:25 PM #39Never Stop Working
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Originally posted by J-P
I can't really say I'm surprised, you're getting what you payed for here nothing less. I hope you're not building a serious hosting business off the low cost dedicateds at EV1, ThePlanet, etc.. no physical access, no substantial guarantees (won't go beyond the monthly fee you're paying) just to name a few of the problems you'll encounter.
"/me looks up to sky and sees fireball shooting towards his own new datacenter."
Your never completly protected. Your company has links to NY and Toranto. What if something happens in those locations? I would much rather be at a large datacenter, with a company that has alot of power financially then at my own, unless I had really gotten high.
But wait, your suggesting everyone builds their own DC to start in the hosting business? Oh wow, I would like to see that
Congrats on your own datacenter. I'll stick where me and my customers are happy for now
Brandon
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05-01-2005, 04:38 PM #40M*T
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Originally posted by WireNine
I've read a lot of complaints regarding ThePlanet past few months. They had nothing but postive feedback before and now its all negative feedback from everywhere.
It is a machine.... machines are only as smart as the information it is given. A good Admin... will work well. A "wannabe" Admin, they will have issues.... and more likely to complain. I have been arounf the block a time or two, and theplanet it darned good.
Now of course, there are exceptions... the rare hardware failure, bookkeeping etc.... But as a rule, theplanet is a great place to host. They go above and beyond usually.... in my experience.Don't you walk thru my words
You got to show some respect
Don't you walk thru my words
'Cause you ain't heard me out yet
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05-04-2005, 10:48 PM #41Web Hosting Master
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Originally posted by webpros
I agree, stear clear of this organization. They are shady with respects to their cancelation policy. Go somewhere else. Trust me.
I've cancelled several servers with them and each time, it was painless. All I needed to do was to submit the cancellation ticket and give them 7 days notice before the end of the month. And at the start of the following month, the billing for the server is taken out and it server gets reclaimed. Did it twice and it has always been the same.
Of course like any company, Sales will try to salvage your business and would ask you to reconsider. I just tell them the truth and that I no longer require the server and the cancellation went through.
7 days isn't too much to ask. I've been with some web host which requires 30 days notice and that can be a problem.
As long as your plan your business well and plan your exist with sufficient buffered time frame, you do fine. Cancellation can usually be pre-planned especially if you know at the offset that you need to give 7 days notice. It is not something that they hide and anyone who reads the TOS would know. And besides, like any business undertaking, you need to read the fine prints and only sign up with them if you agree to their terms.
It is stated very clearly in
http://www.servermatrix.com/terms.html
• Service Cancellations must be submitted using the cancellation form inside Orbit (https://orbit.theplanet.com)
at least 7 days before your next monthly billing cycle.
If they mistakenly billed you for the next month rental then just alert accounting and they will prepare a refund. I had some charges for some IPs which I cancelled for months but still on my invoice. I told them about it and they willingly refunded everything from the time of cancellation.
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05-05-2005, 10:22 AM #42Newbie
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Originally posted by webpros
I agree, stear clear of this organization. They are shady with respects to their cancelation policy. Go somewhere else. Trust me.
WHERE IS THIS ORIGINAL POST. Somthing fishy is going on here.
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05-05-2005, 10:52 AM #43
I would be willing to bet that 80-90% of the problems with most dedicated server providers have to do with the customer not following procedures or reading the TOS/AUP. I know that alot of the complaints I get that are service related have to do with customers not sending the support requst to the right e-mail address or calling a sales guy for support.
AaronAaron Wendel
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05-05-2005, 11:19 AM #44Aspiring Evangelist
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Originally posted by webpros
Trust me.
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05-05-2005, 11:48 AM #45Newbie
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I'll take 1 out of 1000. You got a lot of time on your hands there cprompt
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05-05-2005, 11:50 AM #46Aspiring Evangelist
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Originally posted by webpros
You got a lot of time on your hands there cprompt
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05-05-2005, 11:51 AM #47Retired Moderator
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Originally posted by webpros
I'll take 1 out of 1000. You got a lot of time on your hands there cprompt
Save your rants for something legit....
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05-05-2005, 01:27 PM #48Web Hosting Master
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::UPDATE::
The Planet refused to honor their own TOS and would not refund my money, so I did proceed with the chargeback and my money has been refunded. This $109 incident has probably cost them $144 if not in banking fee's including the chargeback itself..
Thanks The Planet!!
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05-05-2005, 02:22 PM #49Web Hosting Master
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What was the exact date that you submitted the cancellation ticket ?