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Thread: Advice Needed
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04-26-2005, 06:55 PM #1Web Hosting Master
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Advice Needed
http://www.webhostingtalk.com/showth...hreadid=394746
My company and I have been subject to abuse from the thread starter since WHT has closed two threads that he has started regarding our company. He has created multiple billing tickets demanding refunds, created a PayPal dispute, created 5+ SNs and IMing me constantly, and has stated the following: "you do know that Me and My community will continue to persist until atleast Christmas or so. maybe longer". From what happened earlier, I would imagine he means mostly phone calls, and maybe even additional meaningless support tickets, IMs, or e-mails.
Now I have suggested for him to have his lawyer contact us and remain as professional as possible, but it's obvious this kid has lots of free time to attack us. Now I know I can't stop him from filing complaints to PayPal, but what about abuse like this?0
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04-26-2005, 07:06 PM #2Eternal Member
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Send him a nice, professional e-mail about how you feel and see if that resolves the issue. If that does not solve the issue, you should consider taking this matter to court if he persists in this abuse.
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04-26-2005, 07:06 PM #3WHT Addict
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Hmm, can you describe what has happened? From his point of view it appears he has experianced downtime from you and wants his money back. However, I don't understand what this whole debate is about. Do you care to enlighten us?
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04-26-2005, 07:29 PM #4Web Hosting Master
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To be specific, his server started freezing up (according to him). First of all, we do not offer managed services so it's not up to us to troubleshoot the problem. We had our server admin look at the server and it was determined the problem was mostly coding problems (he was running a custom game server). The ex-client then claimed it was a hardware problem. When things got out of hand, we moved support responsibilities to Interserver. The CPU/RAM was replaced and yet he continued to complain that it was a hardware problem. Future problems were not reported to Interserver, so any problems could not be fixed.
ZeonFX, I've already told him to have his lawyer contact us, so I don't need to keep "debating" with him over e-mail, IM, etc.0
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04-26-2005, 07:33 PM #5Taking a break from hosting
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Just ignore him. It took long enough for him to be banned from WHT.
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04-26-2005, 07:37 PM #6Web Hosting Master
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Oh, ignoring has been the action so far, but if/when his community starts calling up Interserver, that gets VERY annoying.
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04-26-2005, 07:46 PM #7WHT Addict
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ha have a laywer friend write a quick letter discussing the matter, and adress it to "the parents of (insert the persons name)". Tell him that if he persists in harrassing you legal action will be taken.
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04-26-2005, 07:53 PM #8Web Hosting Master
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Originally posted by Marklittle
ha have a laywer friend write a quick letter discussing the matter, and adress it to "the parents of (insert the persons name)". Tell him that if he persists in harrassing you legal action will be taken.
I would, however, have it addressed to Mr. & Mrs. <lastname>. I'd put the return-to address as the lawyers address.0
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04-26-2005, 08:10 PM #9Temporarily Suspended
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funny.........
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04-26-2005, 08:16 PM #10Temporarily Suspended
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Originally posted by ZeonFx.com
Send him a nice, professional e-mail about how you feel and see if that resolves the issue. If that does not solve the issue, you should consider taking this matter to court if he persists in this abuse.
Cheers
Originally posted by ZFX-David
Hmm, can you describe what has happened? From his point of view it appears he has experianced downtime from you and wants his money back. However, I don't understand what this whole debate is about. Do you care to enlighten us?0
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04-26-2005, 08:52 PM #11Eternal Member
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Personally, I would like hire a full concise story about what happened from both sides. That appears to not be available at the moment.
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04-26-2005, 08:54 PM #12Web Hosting Master
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His story is all in that thread I linked to at the beginning, and I have offered my own. I don't see what kind of confusion there is. The PayPal dispute will be resolved, but I hope that will be the extent of it.
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04-26-2005, 08:58 PM #13Temporarily Suspended
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Originally posted by ZeonFx.com
Personally, I would like hire a full concise story about what happened from both sides. That appears to not be available at the moment.
Cheers
pretty much says it all from what Ive experienced and my 12,000 registered users have as well.0
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04-26-2005, 09:19 PM #14Web Hosting Master
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Just got this e-mail:
===========================
I am one of the players that uses the server of redundanthost and you
have provided us with a crap connection now refund him with the 600
bucks because if you steal him you steal 2200+ people that play on the
server. And we are all going to complain.
===========================
Looks like I was right.
Edit: Two more e-mails from the same guy, and something tells me that it's not one of the gamers...Last edited by Ran; 04-26-2005 at 09:28 PM.
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04-26-2005, 09:31 PM #15Web Hosting Master
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Having been a host myself, and having delt with my share of upset customers, you have to realize that just because you are right, doesn't mean you should be right.
If these people are going to continue to be a bothersome to you and can harm your business in the long run, just refund their money and let it go. Sometimes, it just isn't worth your time and the drama.0
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04-26-2005, 09:40 PM #16Web Hosting Master
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I find wisdom in your words, but I'm not gonna take the advice, at least not this time. We will hold our position on this issue as I believe it does our image harm to give up a refund because we're basically saying, "Sorry, we were wrong."
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04-26-2005, 09:57 PM #17Web Hosting Master
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Flame thread.
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04-26-2005, 10:01 PM #18Temporarily Suspended
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Originally posted by HstCreations
Just got this e-mail:
===========================
I am one of the players that uses the server of redundanthost and you
have provided us with a crap connection now refund him with the 600
bucks because if you steal him you steal 2200+ people that play on the
server. And we are all going to complain.
===========================
Looks like I was right.
Edit: Two more e-mails from the same guy, and something tells me that it's not one of the gamers...0
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04-26-2005, 10:02 PM #19Temporarily Suspended
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Originally posted by Rob83
Having been a host myself, and having delt with my share of upset customers, you have to realize that just because you are right, doesn't mean you should be right.
If these people are going to continue to be a bothersome to you and can harm your business in the long run, just refund their money and let it go. Sometimes, it just isn't worth your time and the drama.0
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04-26-2005, 10:10 PM #20Temporarily Suspended
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Originally posted by HstCreations
I find wisdom in your words, but I'm not gonna take the advice, at least not this time. We will hold our position on this issue as I believe it does our image harm to give up a refund because we're basically saying, "Sorry, we were wrong."
Emailing registered users
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the wonderful world of gaming communities. Should I press the button?0
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04-26-2005, 10:12 PM #21Web Hosting Master
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Rob I think you kinda screwed me there by giving him an incentive. I'll fight through it though.
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04-26-2005, 10:15 PM #22Temporarily Suspended
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Originally posted by HstCreations
Rob I think you kinda screwed me there by giving him an incentive. I'll fight through it though.0
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04-26-2005, 10:28 PM #23Taking a break from hosting
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Originally posted by redundanthost
Tell me when you want to press the submit email to all registered users button.0
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04-26-2005, 10:29 PM #24Temporarily Suspended
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Originally posted by Joshua
You have to be one of the most unprofessional and immature users that I've ever seen on WHT. You obviously don't have access to a lawyer, so you decide to handle things by having your membership spam/complain to/harass Host Creations? If a court case ever does get brought up, your actions will surely sway a judgement in favor of the other party... The ball's in your court now .0