These guys seemingly have a great package, but the fraudulant claim of 165gb of transfer per month is very misleading. The 165 per month is divided up to a daily amount, so if you go over 5.5gb of transfer monthly, they will take your site offline, without notice. I have received many chargebacks from this terrible experience. This has happened 3 times in the last 2 months, and I am switching as of today. Their support team is comprised of a group of kids who still ride on the short bus. Take my advice and stay as far away from them as possible.
I just read through the page where it describes the package, they have a little disclaimer with the bandiwdth saying they'll terminate your account without refund if you actually use the bandwidth promisd. (Obviously, I'm paraphrasing.)
I just need to clarify a bit here. All customers are able to use 5.5 Gb per day or 165 Gb in a normal 30 day month. In a 29 day month customers are able to use 159.5 Gb and a 31 day month will allow 170.5 Gb monthly transfer. If the daily allowance is exceeded the site will be taken ofline until the next day.
IMO 165 monthly traffic or 5.5 Gb per day is a fair limit. We have to enforce this limit to protect our good customers from bandwidth abuse – we would love to just allow unlimited traffic but it is just not possible.
As per per our terms of service we are allowed to take sites offline when they exceed their transfer limit.
Last edited by servage-stef; 04-25-2005 at 06:05 PM.
Right, "bandwidth abuse". Explain to me how I would abuse an alloted amount per month. I'm not asking for "unlimited traffic" I would just like the amount that you advertise. Everyone should take a look at the servage webpage and see how misleading that actually is. It's nice to see a ton of chargebacks on my paysite that I use to put me through grad school. I don't expect sympathy from servage though, I really don't expect anything with lack of service and care I've received. Don't be fooled servage provides a terrible service.
I did not write that you are abusing your bandwidth – I’m just pointing out that we can not allow customers to use more bandwidth than what they paid for.
I have looked over your ticket history and can see that our customer service has answered all of your queries politely and correctly. Making all sorts of threats and using abusive language does not change the fact that you are allowed to use 5.5 Gb per day on a standard account.
Just curious, how many hosts divide the monthly bandwidth into daily allocations? That could be quite scary considering some days you would use very little, and then one or two days a month you have a bit of a spike and *poof* your site is offline
Bandwidth and Disk Usage:
Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form and must be fairly distributed over the month. Customers are able to use 5.5 Gb daily or 165 Gb in a normal 30 day month. A 29 day month provides 159.5 Gb transfer and a 31 day month will allow a total of 170.5 Gb transfer. Servage will monitor Customer's bandwidth and disk usage. Servage shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Servage's sole and absolute discretion. If Servage takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action.