Does anybody know how many times
2CO attempts to rebill failed monthly
rebills - in V2? (With V1 it was around
16 times until they would suspend
I received an email from 2CO about
a failed monthly rebill attmept. The
email makes it sound like they DON'T
attempt to rebill the customer unless
the customer updates their billing which
is a big concern. In many cases rebill
attempts go through and there is never
a need to update billing info.
Thanks for the info. in advance.
We recently tried to rebill your recurring order xxxxxxxxxxx.
The customer has recieved notification of this failure and has been notified
to update thier payment details. **If** the customer updates their billing information
we will attempt to rebill the sale.
Just got off the phone, and confirmed that
2CO *only* attempts to rebill failed (recurring)
billings IF and WHEN the customer updates
their payment details via the link that 2CO
This includes failed rebills when the customer
has temporary insufficient funds (in which case
there really is nothing to "update", and yet
the customer still has to update). Insufficient
funds are the most common reason for failed
rebills, and more often than not people are
rebilled successfully later on (same card, same
exact info, nothing to update). Yet now 2CO
is forcing these "insufficient funds" people to
update anyhow - even though they will in
most cases have nothing to update!
So, UNLESS there is *action* taken by
your monthly customer, they won't be
billed again. They are a LOST CUSTOMER.
This new V2 system is much like forcing them
to re order in order to continue being billed,
which only a small percentage will do (trust me
on this one).
AND, due to email unreliability these days, spam
filters, etc etc, many of your customers won't even
*receive* the email notice from 2CO stating that
they need to Update. So that's an automatic
LOST CUSTOMER upon the very first failed rebill.
Failed rebills are *common* and I've had many,
many, MANY customers who have had one or
two failed rebills here and there, but that are
still with me thanks to multiple rebill attempts.
This could cost many 2CO users many monthly
customers who would otherwise be maintained
in V1 which rebills people up to 15 times. This
was one of the BEST features of 2CO in my
opinion, now *gone* in V2.
So again what are your thoughts on this
and who here would like a update by 2CO
to where their system attempts to rebill
failed billings at LEAST 3 times spaced
over a 3-5 day period?
The fact is I've never even heard of a
recurring service that does NOT attempt
to rebill people at least several times.
I have really loved 2CO's service over the
years and hope they will change this V2
system NOW before it's too late and many
customers are lost.
This has been very bad part of service from 2co. We should request them to get this sorted out as there can be any problem with the card of the customer on particular day and we cannot ask the customer to update his details for no reason.
some custmers have limit of something like $1000 per day and if he has already spent 800 for shopping then our order of $300 is definately going to fail. This thing has to be considered by them.