I need to know whether it's reasonable that I'm so mad...
I tried hosting with PowerProWeb.com and because of a poor communication on their part (my contact was off sick and no one was able to answer any of his support tickets for 5 days ) and my site being down for more than 24 hours, I decided to go back to my old host.
It has now been 2 days and PowerProWeb.com has not responded to my emails. My site is showing an old version of my files because I can't get my changed files off the PowerProWeb.com servers since I need them to tell how.
I've paid up until the end of April for my account yet I can't access any of my files at the IP address I was given. I am also not able to access their customer only support ticket system because it says I no longer have an account.
How long do you usually give a host to respond to your emails before you freak out?
First, make sure you are contacting them via the method they specify. Some hosts only respond to HelpDesk tickets and not direct emails. Then, if you've followed their instructions and they don't offer an emergency phone number - I would say no more than a couple of hours if your site is down.
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I don't know what is going on over there at PowerProWeb.com but they have some serious issues to sort out.
Now that I've posted here Bill Nathan has emailed me saying he hasn't heard from me about what is going on with my account. Funny, because I did managed to get him to answer a PM on this forum last night -- but his message didn't answer my question and when I wrote him back a minute later he had quickly logged out. I sent him another PM last night, a personal email and I sent emails to the support addresses listed on his site.
Thing is, Bill Nathan isn't even PowerProWeb.com's main support person. At least I've never heard from him before I contacted him through this forum. So where are the rest of their support team who are supposed to answer emails ?!?!? Bill insisted in an earlier post on this forum that everything is fine with their servers so their email must be getting through. Is it their policy to not answer emails from paying customers who's accounts are down?
Anyway, hopefully he'll actually respond to my question about why my account no longer exists even though I've paid until the end of April (and have never requested that my account be cancelled).