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  1. #1
    Join Date
    Jun 2004
    Location
    Bay Area -USA
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    1,738

    Are your clients having trouble sending POP with SBC-DSL?

    I have had a couple clients say that they cannot send emails via pop all of the sudden. All of them have SBC dsl.

    Do any of you know if SBC is starting to block port 25?

    Thanks.
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  2. #2
    Join Date
    Feb 2005
    Posts
    1,128

    Re: Are your clients having trouble sending POP with SBC-DSL?

    Originally posted by VolkNet
    I have had a couple clients say that they cannot send emails via pop all of the sudden. All of them have SBC dsl.

    Do any of you know if SBC is starting to block port 25?

    Thanks.
    You mean SMTP? SMTP is port 25 for outgoing mail, POP3 is port 110 for incoming mail.

    I haven't heard of any problems so far, maybe you should get contact with SBC since it looks like it may be a widespread issue.
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  3. #3
    Join Date
    Jun 2000
    Location
    Washington, USA
    Posts
    5,991
    IIRC, SBC has been rolling out port 25 blocking in the areas it covers. Customers can opt out of the blocking by going to some web site, which I don't have the URL to.

  4. #4
    Join Date
    Feb 2005
    Posts
    1,128
    I Googled it and read on the cnet forums that if you call them, you can request that they undo the block for your account.

    http://reviews.cnet.com/5208-7583-0....sageID=1009079
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  5. #5
    Join Date
    Sep 2003
    Location
    Appleton, WI
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    274
    Slow, But Consistent
    Sells Broken Crap
    Strive to Blow-off Customers
    Simply Bad Customer service
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  6. #6
    Join Date
    Feb 2005
    Posts
    1,128
    Originally posted by The Spook
    Slow, But Consistent
    Sells Broken Crap
    Strive to Blow-off Customers
    Simply Bad Customer service
    Are you referring to SBC? You should be a little more clear in your post.
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  7. #7
    Join Date
    Feb 2004
    Location
    Southern California
    Posts
    749

  8. #8
    Join Date
    Mar 2005
    Location
    TN
    Posts
    48
    i called up many times when they first stared enstating the port 25 blocks in this area, and they refused to lift it... so just a heads up that results may vary.

    My solution, just start running smtp on an alternate port as well, since all my mail was handled via fragged anyways. That, and it seems a few others that use my services and not on sbc were having port 25 problems, so its just an all around conveniance.

  9. #9
    Join Date
    Mar 2005
    Location
    WI
    Posts
    99
    switch to port 26 instead.

    I haven't had any issues since making that change.

  10. #10
    Join Date
    Oct 2003
    Location
    California
    Posts
    1,271
    They have been doing this for quite some time. I had this issue at home 3 months ago, had them lift it. Told them I needed access to my own SMTP server for business purposes....they lifted it.

    Here is more information on that.

    http://support.sbcglobal.net/article.php?item=4640

  11. #11
    Join Date
    Dec 2003
    Location
    ./Southest Missouri
    Posts
    601
    Add another to the list of SBC users with the port 25 block. Instead of dealing with customer service over it, I simply chose to switch SMTP over to port 26 as well. I just make sure to let all clients know in their signup details. Hasn't been an issue so far.

  12. #12
    Here is the exact form your SBC clients need to go to, in order to have them remove the port 25 filter for their account.
    http://help.sbcglobal.net/servabuse.php

    Once they do this they will recieve an email from Bell, and they'll need to usually reboot their modem.

  13. #13
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Many ISPs are now blocking Port 25. Its much easier to simply allow your customers to send on an alternate port, like Port 26, that to get all of the various ISPs to unblock your network.

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  14. #14
    Join Date
    Feb 2002
    Posts
    771
    We use SBC and we were stuck using their unreliable outgoing SMTP settings and it got old so we have enabled an alternate port which has helped us and our customers with SBC as well as Cox (in some locations they are being blocked on Port 25), Verizon and a few others.

    It is easy to fix but what a pain some of these ISP cause thinking they are fixing something.


    Robert
    Light travels faster than sound, which is why some people appear bright until you hear them speak.

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