Chat technicians are required to work on-site at HostGator.com's Boca Raton office. Support and Sales chats will be conducted via onsite consoles and utilized to assist clients with service needs. Chats are performed primarily through online chat applications, however will grow into phone and ticket based procedures in the future. Applicants should be able to comfortably assist clients in a high paced support environment while troubleshooting system administration tasks. Hosting experience is preferred.
About the Company:
HostGator was founded in the Fall of 2002 and is based in Boca Raton Florida. We have quickly grown to be one of the leading hosting service providers online today, thanks to a growing client base and exceptional support staff. We offer shared, reseller, and dedicated server solutions to the online industry with servers located in ThePlanet Datacenter, Texas. Our work environment is of comfortable attire and positive attitude. Those who recieve the opportunity of working within our ranks are rewarded with a new office smell, friendly managerial staff, and endless advancement potential.
- Willingness to work flexible hours
- Excellent multi-tasking abilitites including phone, chat, ticket administration
- Linux OS server experience with basic knowledge of php, html, and mysql operations
- General troubleshooting abilities including FTP, Email, WHM, CPanel, and other basic hosting areas
- Previous experience in the webhosting field utilizing Cpanel / WebHost Manager interface
- Ability to manage multiple project assignments
- Ability to work in a team environment
- Ability to work in an 'on-call' environment
- Ability to troubleshoot
- Ability to comfortably interact with clients
- Desire to advance within our team
For more information and/or to schedule an interview, please contact HostGator at:
Those wishing to supply a resume or introductory email may do so by forwarding inquiries to: Brent @ HostGator.com
We openly appreciate the enthusiasm put forth by many eager applicants, however request that only those meeting the criteria contact us. Serious applicants only please as this is a Non-Remote position. Remote will not be considered please do not ask. Teamwork and friendship are the basis of our organization, advancement opportunities from within are high.