AffodableHost.com server EROS STILL screwed after several hours
It started at about noon and 5 hours on, server EROS is still screwed up.
First, it was not running at all. Now, for the last few hours, Apache is running there, but MySQL is not.
At least three other of their servers were running just fine all this time ...
1) sent ticket (now it went to another "ticket" site - they are changing their ticket site too often recently ...)
2) NO email back that ticket accepted (used to be like that just few days ago)
3) NO any message of any problem on their website
(they have NEVER had one in case of problems)
4) Tina's (the owner) email - provided in the "Contact Us" link - not working, I got this :
Hi. This is the qmail-send program at cherry.affordablehost.com.
I'm afraid I wasn't able to deliver your message to the following
This is a permanent error; I've given up. Sorry it didn't work out.
Re: AffodableHost.com server EROS STILL screwed after several hours
Originally posted by webcho 2) NO email back that ticket accepted (used to be like that just few days ago)
I added to an older ticket this morning and was told to use the new helpdesk. Did that but received no confirmation mail, no record of the ticket number. Tried again this afternoon, same thing. Tried awhile later with another email address, still no confirmation email but 5 minutes later I did receive a response from them....
AffordableHost system has been recently acquisitioned by another company. We are currently training technical support and billing specialists. We should have all submitted tickets and our senior staff will be updating the system to resolve all current issues as soon as possible.
I'm assuming he was talking about the 'support' system. My first 2 tickets have been closed as they were duplicates, but the last ticket has not been solved yet. No server problems, just questions to be answered. Hopefully soon they'll get things sorted out.
I'm a little concerned over HomeTownHosting also. Just received a message that dotCanada.com bought AffordableHost.com....of course, this is when I realized HomeTownHosting was purchased in December by AffordableHost.com. A clear indication the company is floundering. I doubt I'll renew my account. I checked out what the company has to offer now and its no where near what I have now with them. Oh well, my account expires in July...I suppose it will remain expired. This is not good at all. I was also affected by server issues a couple weeks ago which lasted a few days. The whole thing stinks of failure.
Neither AffordableHOST or dotCanada were small hosting companies. With the purchase, dotCanda is now a pretty big operation and one of the largest hosts in Canada. This was a pretty big takeover. Also, dotCanada has said in their email that whatever you have as a hosting package now will remain the hosting package you have as long as you're with them.