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  1. #1
    Join Date
    Jun 2003
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    Canada
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    931

    So my host has been down for 24 hours...

    Ahh, my website has been down for 24 hours, my host's website has been down for 24 hours.

    I haven't been able to check and respond to e-mails, and the e-mails sent to me have all probably bounced.

    You would think after this long, the websites would be live again, or at least an explanation would be given.

    Anyway, I'm just ranting - I'm not going to give out the name of the host now but if this continues for the rest of the day, I will have to switch.
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  2. #2
    Join Date
    Mar 2004
    Location
    USA
    Posts
    4,342

    Arrow Re: So my host has been down for 24 hours...

    Originally posted by Sasan
    Ahh, my website has been down for 24 hours, my host's website has been down for 24 hours.

    I haven't been able to check and respond to e-mails, and the e-mails sent to me have all probably bounced.

    You would think after this long, the websites would be live again, or at least an explanation would be given.

    Anyway, I'm just ranting - I'm not going to give out the name of the host now but if this continues for the rest of the day, I will have to switch.
    24 hours is too long ...

    Let me see.... is it 5gbhosting...... :p

    Peace,
    Testing 1.. Testing 1..2.. Testing 1..2..3...
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  3. #3
    Join Date
    Mar 2003
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    Unless 5gbhosting is also Bubhost.com I don't think so.
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  4. #4
    Join Date
    Jan 2005
    Location
    north carolina
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    393
    That stinks, hope it gets resolved.
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  5. #5
    Join Date
    Nov 2004
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    1,145
    I'd be searching for a new host.. Who's yours?
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  6. #6
    Join Date
    Mar 2004
    Location
    USA
    Posts
    4,342

    Cool

    Originally posted by varg
    I'd be searching for a new host.. Who's yours?
    As Blue27 was smart enough to look the domain up, it was Bubhost.com..

    Peace,
    Testing 1.. Testing 1..2.. Testing 1..2..3...
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  7. #7
    Join Date
    Dec 2004
    Location
    New York, NY
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    10,574
    www.bubhost.com seems like it is his web host. I would say, you should move ASAP. Do you have any offsite e-mail address of theirs? Perhaps do a whois and call the number listed?
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business
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  8. #8
    Join Date
    Dec 2003
    Location
    Fairfax, Virginia
    Posts
    6,835
    BubHost is a member here, and thus should be able to -- and, IMHO, has an obligation to -- address and answer your questions.
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  9. #9
    Join Date
    Oct 2004
    Posts
    1,168
    Technical Contact:
    Santo, Daniel
    PO Box 2058
    Greenvale, Victoria 3059
    Australia
    393336050 Fax --

    Unsure if the number above is a tele or not

    goodluck
    www.Yekaroo.com - Your Chinese Radio Online!
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  10. #10
    Join Date
    Dec 2003
    Location
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    Posts
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    Originally posted by Diaga
    Technical Contact:
    Santo, Daniel
    PO Box 2058
    Greenvale, Victoria 3059
    Australia
    393336050 Fax --

    Unsure if the number above is a tele or not

    goodluck
    I believe BubHost is based in Australia, and that that is the founder's name.
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  11. #11
    Join Date
    Jun 2002
    Location
    Sydney, Australia
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    Originally posted by Diaga
    Technical Contact:
    Santo, Daniel
    PO Box 2058
    Greenvale, Victoria 3059
    Australia
    393336050 Fax --

    Unsure if the number above is a tele or not
    That's a Melbourne telephone number (Victoria), so yes.

    It would translate to +61 3 9333 6050, or 03 9333 6050 if you were calling from within Australia.

    -Shaun
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  12. #12
    Join Date
    Jul 2004
    Posts
    2,361

    Re: So my host has been down for 24 hours...

    Originally posted by Sasan
    Anyway, I'm just ranting - I'm not going to give out the name of the host now but if this continues for the rest of the day, I will have to switch.
    What were you thinking?

    People are very investigative here.
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  13. #13
    Join Date
    Mar 2003
    Location
    Duluth MN
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    If I remember correctly, Daniel from Bubhost was 14-15 yrs old when he was last active here on WHT (last fall). Someone correct me if I'm mistaken.
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  14. #14
    Join Date
    Jun 2002
    Location
    Sydney, Australia
    Posts
    1,745
    Originally posted by amish_geek
    If I remember correctly, Daniel from Bubhost was 14-15 yrs old when he was last active here on WHT (last fall). Someone correct me if I'm mistaken.
    Yeah, I thought that too, but didn't say anything in case I was wrong.

    It's school holidays in Victoria if memory serves. Maybe he has gone away or is too busy playing with friends to run his 'company'

    -Shaun
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  15. #15
    Join Date
    Jun 2003
    Location
    Canada
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    Thank you all for the replies. I have sent an e-mail to BubHost earlier today, still no reply. This isn't good business practice.

    I have found hosting thanks to a gracious WHT member
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  16. #16
    Join Date
    Apr 2002
    Location
    Las Vegas
    Posts
    797
    thats bad, i never let that happen
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  17. #17
    Join Date
    Feb 2004
    Location
    Australia (Crikey)
    Posts
    2,271
    Hello, this is Bub Host,

    We deeply apologize for what occured. It is totally unacceptable and a refund will be issued to you if you get in touch with us. The server you were on failed, and the OS, WHM, cPanel etc. all had to be reinstalled. The datacentre took far too long, which caused the lengthy downtime.

    The server is now working, and your site is now showing up. I am not going to lie or try to cover things up like other hosts sometimes do, I have just come out with the truth.

    The Bub Host brand will be closed soon and we will be using the Hostex Australia brand, and you should notice near zero downtime. We now have an extra administrator, and we have gotten rid of a previous admin who may have been responsible for the failure of this server.

    We will be setting up two new DNS servers, and a backup mail server to minimize the effects of future problems if they occur.

    Once again, I assure you this will not happen again, however if you wish to leave that is perfectly understandable, although we hope you will remember that we have had excellent uptime since now.

    Daniel Santo,

    Hostex Australia (Bub Host)
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  18. #18
    Join Date
    Mar 2003
    Location
    Canada
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    idswebsolutions.com and bubhost.com are still down here.
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  19. #19
    Join Date
    Sep 2004
    Location
    Uk
    Posts
    422
    Still down here as well.
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  20. #20
    Both are up for me..
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  21. #21
    They are up for me as well.
    Webair Internet Development Inc.
    Shared Hosting Managed Dedicated Servers SEO
    1.866.WEBAIR.1 www.webair.com 24/7/365 Support Adult Friendly
    My comments do not reflect the views of the company or its management.
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  22. #22
    Join Date
    Mar 2003
    Location
    Canada
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    Must still be propagating here.
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  23. #23
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  24. #24
    Join Date
    Mar 2003
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    Canada
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    That works.
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  25. #25
    Join Date
    Mar 2003
    Location
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    Originally posted by Hostex Australia
    The server you were on failed, and the OS, WHM, cPanel etc. all had to be reinstalled. The datacentre took far too long, which caused the lengthy downtime.

    Have you had these kind of problems before with The Planet?
    I am curious. I'm getting another server and doing some shopping.
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  26. #26
    Join Date
    Feb 2004
    Location
    Australia (Crikey)
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    2,271
    Although we have servers in ThePlanet, this particular server (the one that failed) is colocated in Intelenet DC. After the 5 hour downtime experienced when TP's UPS systems failed we decided to spread servers to different datacentres to avoid total downtime.

    However after this incident I am rethinking our choice in Intelenet. One of the reasons that we chose Intelenet was because it provides some of the best ping times to Australian users, and because it was located only 45 minutes away from one of our administrators / the guy who builds the servers.

    Turned out to be one big embarrassing distaster in which we had to switch over to a backup server which had 1 week old content.
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  27. #27
    Join Date
    Mar 2003
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    Canada
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    Oh. I just thought it was The Planet because 67.18.101.27 is a The Planet IP.
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  28. #28
    Join Date
    Feb 2004
    Location
    Australia (Crikey)
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    2,271
    That is the IP of one of our servers in the planet. At the moment, until we are 100% sure the Intelenet server is working, all those websites are being served from ThePlanet.

    From what the datacentre has told us it seems this day long wait for the server to be restored was a once off problem. I am hoping this is correct, otherwise I will most likely pull the server from them.
    Last edited by Hostex Australia; 04-17-2005 at 11:13 AM.
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  29. #29
    Join Date
    Aug 2003
    Location
    Twin Cities Area
    Posts
    5,651
    sounds like he is on top of things...

    good luck!
    if you haven't considered chapter 7 bankruptcy, maybe you should.
    eliminate your debt, keep the property you want, most people qualify.
    contrary to popular belief - no attorney is necessary!
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  30. #30
    Join Date
    Mar 2005
    Location
    Lebanon, N.H. USA
    Posts
    51
    15 years old? Well I guess it's hard to be aware of who you deal with, heck WHThost.com was a 19 year old and he had no clue, so age some times has nothing to do with the equation, but about 85% of the time it has an effect to it yes.

    If I was shopping for a web host or other Internet service, I'd first check to see if there is "real" custom testimonials, not some thing pasted on the site but more so in a forums where you can contact the customer, or maybe some bad feed back, some bad is bound to happen and if the company lists the bad things and sais what they're doing to fix them in public view, thats one honest company that I would be willing to go with, thus I have adopted such for my firms operations, complete honesty and reporting of all errors to the best of our knowledge.

    Just be carefull who you choose, look at the web sites design, compare it to other companies sites, does it look well made? Check the spelling, grammer and contact information, if there is nothing more then an email address as a contact be cautious! Search for web sites like WHT and Whreviews.com and see if they are listed as bad or good or check out who they suggest, or the members suggest, etc.

    I'm glad to here you have found a better host, good luck with your web site!
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  31. #31
    WHThost.com does not load for me

    Website Status: not active

    Thats being displayed at whois.sc

    Why did you bring up a 2 month old thread?
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  32. #32
    Join Date
    Feb 2004
    Location
    Australia (Crikey)
    Posts
    2,271
    Originally posted by FarComm
    15 years old? Well I guess it's hard to be aware of who you deal with, heck WHThost.com was a 19 year old and he had no clue, so age some times has nothing to do with the equation, but about 85% of the time it has an effect to it yes.

    If I was shopping for a web host or other Internet service, I'd first check to see if there is "real" custom testimonials, not some thing pasted on the site but more so in a forums where you can contact the customer, or maybe some bad feed back, some bad is bound to happen and if the company lists the bad things and sais what they're doing to fix them in public view, thats one honest company that I would be willing to go with, thus I have adopted such for my firms operations, complete honesty and reporting of all errors to the best of our knowledge.

    Just be carefull who you choose, look at the web sites design, compare it to other companies sites, does it look well made? Check the spelling, grammer and contact information, if there is nothing more then an email address as a contact be cautious! Search for web sites like WHT and Whreviews.com and see if they are listed as bad or good or check out who they suggest, or the members suggest, etc.

    I'm glad to here you have found a better host, good luck with your web site!
    Well, to be perfectly honest, we have provided him with great uptime for a long time, except for this one incident which happened quite a while ago which we explained the problem and fixed it asap. He signed up for I believe a 70c promotional plan. For 70 cents a month he got extremely good service.

    I have now moved to providing business type solutions for australian businesses, but i'd like to say I there is nothing wrong with me being 16 and I gave him more than anyone else would for 70 cents.

    Thanks.
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  33. #33
    Join Date
    Apr 2002
    Location
    Here?
    Posts
    2,560
    I would normally totally stick up for you... It's only when you say that
    Originally posted by Hostex Australia


    I gave him more than anyone else would for 70 cents. ."
    that I take issue. You set the prices and for whatever price you choose, you must provide a decent service.
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  34. #34
    Join Date
    May 2005
    Location
    Sydney, Australia
    Posts
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    But at the same time you don't expect to sacrifice service to higher paying customers for someone who is receiving the service at a steal - I think if I was receiving it for 70c I would be rational and realise that.
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  35. #35
    Join Date
    Apr 2002
    Location
    Here?
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    Originally posted by -T{H}R-
    But at the same time you don't expect to sacrifice service to higher paying customers for someone who is receiving the service at a steal - I think if I was receiving it for 70c I would be rational and realise that.
    Yes and no... I'd never pay this low price for service, but if they promise the same, all I can say is that they'd better deliver and if not, pay the consequences..
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  36. #36
    Join Date
    Feb 2004
    Location
    Australia (Crikey)
    Posts
    2,271
    Originally posted by JSpired
    I would normally totally stick up for you... It's only when you say that that I take issue. You set the prices and for whatever price you choose, you must provide a decent service.
    It was a short promotional offer, and I quickly realised it was a bad idea so I ditched it. But everyone who signed up for it was provided with excellent uptimes. We had one issue and this was fixed along time ago. All I was saying is that he should be very pleased at what a bargain he got.
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  37. #37
    OMg you did bussines with an 14 year old kid?
    thats called getting yourself killed. I am really
    interrested in US law etc. But is it really possible
    to begin a bussines at that age. We have to be
    18 and our parents are still counting every penny
    they own for when we go bankrupt till our 21st
    birthday.
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  38. #38
    Join Date
    Feb 2004
    Location
    Australia (Crikey)
    Posts
    2,271
    Originally posted by TwiLightINC
    OMg you did bussines with an 14 year old kid?
    thats called getting yourself killed. I am really
    interrested in US law etc. But is it really possible
    to begin a bussines at that age. We have to be
    18 and our parents are still counting every penny
    they own for when we go bankrupt till our 21st
    birthday.
    Riiight. I live in australia, and i am running my business in a perfectly legal way.
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  39. #39
    Join Date
    Mar 2005
    Location
    Lebanon, N.H. USA
    Posts
    51
    It wasn't just a thread, it's knowledge of how to be careful of past type incidences of bad or failed companies, just simple advice to take into consideration.

    Australian law is different to the U.S. yes..
    Where I am you can start a business at age 9 with parental consent and we're a U.S. state (N.H.) though your parents can take up to what I think was about 65% of profits until age 18, at age 18 your a legal adult and it's all yours, your parents have no say about any of your profit, etc. Here in the U.S. laws vary from state to state, remember this, check with your state for trade name laws and other business regulations.

    Cheers
    Last edited by hostwolf123; 06-14-2005 at 03:49 PM.
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  40. #40
    Im feel sorry for you
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