I stumbled across this forum and signed up to entropay, I could not load the card through my bank card at all kept coming up errors so i emailed them, They said it was my bank but i then got this email
"Whilst carrying out a random security check , we have noticed that your account needs further verification, and we have temporarily restricted your account.
Your EntroPay account will be fully reactivated once we have receivedand reviewed the following ;
1.) A clear copy of your Passport, Photographic Drivers Licence or I.D. Card (both sides).
2.) A clear copy of both sides of all funding sources registered on your account, (For security reasons, we only need to see the first 6 and last 4 digits, Please COVER the 3 digit security code (CVV)). If your funding source is a Virtual Card, please send us a screenshot.
3.) A clear copy of a recent utility bill, on which your name and address are clearly visible.
4.) The name of the merchant at which you intend to spend.
You may send the documents via the Help Desk inside your account which is a secure channel.
Log into your EntroPay account, click on Help and Support, select helpdesk, click new request and attach the documents.
All documents are kept in a secure environment, and are only available to senior security personnel.
We apologize for any inconvenience this causes but we trust that you appreciate the importance of maintaining appropriate security standards for our customer's accounts.
EntroPay Security Team"
So i reluctantly did what they asked and emailed all the info and then they suspended the account i am sure they only wanted the passport details and name and address for other reasons, After that i got this email
"We are writing to inform you that your EntroPay account has been suspended.
We take security very seriously, and we suspend any account where there is or appears to be any activity of a suspicious nature. We are obliged to carry out such measures in the interest of our genuine customers.
We are taking steps where possible, to refund any money held on your EntroPay VISA Card(s) or in your EntroPay account. Any such refunds will be to the credit/debit cards from where the funds were originally transferred.
Please note that your EntroPay VISA Card(s) will now be declined by merchants and you will no longer be able to login on our website.
If you require further detail, or believe that our decision is unjustified, please contact our Customer Support team using the help links on our website or by emailing firstname.lastname@example.org
. And we will endeavour to help where we can.
and then this one when i questioned it i have had no reason at all why my account was suspended and feel its a scam i urge folk to stay away
Please note that we cannot discuss suspended accounts with users.
Your account has however been reviewed again and it will remain suspended.
Please do not create any more accounts in the future as these will also bee suspended.
EntroPay security team"
What a complete joke STAY AWAY its a scam