03-11-2002, 11:49 AM
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Web Hosting Guru
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Join Date: Feb 2002
Location: The Netherlands
Posts: 308
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Starting a faqlist
Hi All,
I have a lot of customers who are asking the same questions over and over again. You might experience the same ;-(
Now I want to set up an mysql/php based faq.
Do you guys have experience with that? Which one are good ones and free and easy to maintain. Are there any other things I should be aware of before lauching a faq on our website ??
Thanks ! Robbert 
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03-11-2002, 12:15 PM
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iNET Senior Community Advisor
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Join Date: Jun 2001
Location: Kalamazoo
Posts: 31,201
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<<Which one are good ones and free and easy to maintain>>
I like FAQ-U.
<<Are there any other things I should be aware of before lauching a faq on our website ??>>
Customers will still ask you the same questions over and over again.
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03-11-2002, 04:32 PM
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Disabled
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Join Date: Aug 2001
Posts: 137
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EasyFAQ is good, also, Marty built one, for tlcscripts - or some name like that Which is very good.
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03-11-2002, 06:14 PM
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WHT Addict
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Join Date: Feb 2002
Location: Switzerland
Posts: 103
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Re: Re: Starting a faqlist
Quote:
Originally posted by SoftWareRevue
Customers will still ask you the same questions over and over again.
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That's so true... it's human nature... just too lazy too browse forums or FAQs first...
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03-13-2002, 05:45 AM
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Web Hosting Guru
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Join Date: Feb 2002
Location: The Netherlands
Posts: 308
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Re: Re: Re: Starting a faqlist
Quote:
just too lazy too browse forums or FAQs first...
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They are indeed however but when we have a faq online we can easily send them there. And furthermore we consider it a service for our "reading"customers that they can find and print the info they are looking for.
Robbert 
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03-13-2002, 03:09 PM
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Web Hosting Master
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Join Date: Jan 2002
Posts: 3,126
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In developing a faq list, you are also basically developing a user manual (if you do it well). And, it also means you have the answers right at your fingertips, rather than having to re-compose them.
So, even if the customers do not fully utilize it, there is benefit to you. Much easier, when for the 20,000th time you get asked, "How do I set up my email in Outlook Express?" to just cut and paste the explanation.
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03-13-2002, 03:12 PM
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Web Hosting Master
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Join Date: Sep 2000
Posts: 640
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For a simple FAQ, I like odfaq from www.oodie.com
There are other solutions for more extensive user manual type stuff.
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Marty Hoskins
http://tlcwe.com
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03-15-2002, 02:15 AM
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Web Hosting Evangelist
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Join Date: Dec 2001
Location: Arizona
Posts: 460
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I agree about people being lazy 
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03-15-2002, 01:40 PM
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Web Hosting Master
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Join Date: May 2001
Posts: 1,349
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Re: Re: Starting a faqlist
Quote:
Originally posted by SoftWareRevue
<<Which one are good ones and free and easy to maintain>>
I like FAQ-U.
<<Are there any other things I should be aware of before lauching a faq on our website ??>>
Customers will still ask you the same questions over and over again.
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Hee heee... hidden message for the clients heh? "yeah just check out our F-U" lol
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03-15-2002, 03:57 PM
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Web Hosting Evangelist
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Join Date: Dec 2001
Location: Arizona
Posts: 460
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lol good one 
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03-16-2002, 10:32 PM
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Web Hosting Master
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Join Date: Mar 2002
Location: New York
Posts: 1,700
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There should be a FAQ that respons to emails and searches for a question and then send the response from the faq. Its perfectly possible.
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