I am looking at moving myself over to another VPS. I have been at dinix and for the last three weeks I have been mostly down. I have been reading the posts in the forums and visiting some of the sites and some of them say Fully Managed Hosting and I'm wondering what exactly that means. Does it mean different things to different servers? Does it mean that they will only manage their software or does it mean they help you with any problems that come up regardless if it is your software or theirs?Any input would be appreciated. Right now I am looking at ServInt plans.
One thing I've learned is that every hosting company has a different definition for everything these days and the term "managed hosting" is no different.
The best thing to do is contact the web host you're considering and ask them exactly what they cover. Come up with some examples of your own. What could go wrong? For example, if your email starts to bounce, is that something they will troubleshoot and fix for you? When there are security patches available, do they automatically install them for you? Do they back up your data? Is there a limit on the number of questions you can ask tech support? Do they do OS hardening for you? Some companies consider all this part of managed hosting. Some do not.
I signed up for a VPS with SerVint last month. I wanted to try them out before leasing a dedicated from them and though this would be a good way to do so. I was very impressed with their sales staff. Great responses. But I have been very disappointed with the support. They respond quickly (which is GREAT!), but I found the quality of the responses is lacking. I also often feel like I'm bothering them. You should never feel that way when contacting your web host for support. I will be cancelling my account soon with SerVint.
I went to their FAQ page and it states they do support 3rd party software as much as they can. I signed up with them for couple of months anyway. I will see what happens. I'm sorry you felt like you were bothering them. You're right. That shouldn't happen. It's their job and what they are paid to do. If I feel that way when I need help, I will definitely move on to a different company.
I've seen a lot of good comments on them too and I wonder if it is just a few of their support personnel who have an attitude problem. I hope that's not the norm for them. I have experienced that same thing with other hosting providers and I drop them like a hot potato and as quickly as possible. It's not worth the frustration. I too am thinking about a dedicated server so this will be a trial run for me to see how they operate and how good they are technically. Thanks so much for the comments. They are much appreciated. Stay in touch and let me know if you come up with better options. I may need to follow your lead.