I went to their FAQ page and it states they do support 3rd party software as much as they can. I signed up with them for couple of months anyway. I will see what happens. I'm sorry you felt like you were bothering them. You're right. That shouldn't happen. It's their job and what they are paid to do. If I feel that way when I need help, I will definitely move on to a different company.
I've seen a lot of good comments on them too and I wonder if it is just a few of their support personnel who have an attitude problem. I hope that's not the norm for them. I have experienced that same thing with other hosting providers and I drop them like a hot potato and as quickly as possible. It's not worth the frustration. I too am thinking about a dedicated server so this will be a trial run for me to see how they operate and how good they are technically. Thanks so much for the comments. They are much appreciated. Stay in touch and let me know if you come up with better options. I may need to follow your lead.