... last month it was down quite a bit. As a matter of fact, the site that I have hosted with you was also down. On eleven separate days my site was down, and on two of those days it was down ALL day.
Of course, I immediately contacted your support department. At least, I tried to. Your web site assured me of a prompt response to my e-mail, and yet I am still waiting for a response from you. This is not considered prompt where I am from.
Oh, yeah. Where ARE you from? Your street address in your DNS records indicates you are located in Waycross, GA. Your telephone number, hoever, is in Illinois. When I attempted to contact you at this number regarding my site, it turned out to be a fax.
It doesn't add up. To date, the only thing you have done in an "urgent" manner is bill me.
So. I applaud you on your site design skills. Bravo. Well done. It is a shame that it's just a lot of smoke. The service behind the pretty pages leaves much to be desired.