Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : PowerVPS Feedback

[fastxeon]

I am a powervps customer on the Cpanel Power-1 plan. I gotta declare that powervps has an excellent service and the best customer support I have ever seen. I am very happy with them and would refer them with my eyes closed to anyone thinking of getting a VPS.

I usually have minor questions on how to's and they professionally help me out. They usually reply to my tickets within 5 mts. I submit a ticket in the middle of the night waiting for the next morning to get an answer and shockingly get a reply back immediately in 2mts.

They voice confirmed my order at 5 am in the morning, and the vps details were sent to me immediately with the vps set up all ready to go.

This is my 2nd week now with VPS and I gotta say I am having good sleep with no troubles.

So Two Thumbs Up for PowerVPS.com and appreciate the hardwork and effort PowerVPS team is putting in to be the very best.

[That Guy]

Thanks for the review. That only adds more confirmation to the good reputation PowerVPS has which makes deciding to go with them all the more pleasant.

[robs_77]

I am currently deciding between powervps and servint. Both have great reviews, but powervps lacks telephone support. I was ready to go with powervps, but there is something comforting about the idea of being able to speak to a technician 24/7 if anything happens. I called servint today and spoke to Jennifer who told me that servint offers telephone support at all times. I am sure both companies will deliver great service, but I still cannot decide.

[fastxeon]

never tried servint... so i cant say much about them ... but about powervps.... guaranteed excellent service and support. I dont feel the need for a phone support with powervps.

[tickedon]

Originally posted by robs_77
I am currently deciding between powervps and servint. Both have great reviews, but powervps lacks telephone support. I was ready to go with powervps, but there is something comforting about the idea of being able to speak to a technician 24/7 if anything happens. I called servint today and spoke to Jennifer who told me that servint offers telephone support at all times. I am sure both companies will deliver great service, but I still cannot decide.

I got a VPS with servint a few days ago. Email's are replied to in 2-3 minutes, with solutions or telling you they've fixed it Performance of the VPS is much better than the one I had previously.
Not tried the phone support yet, but that's exactly the reason I chose them over PowerVPS. Servint have phone support, powervps don't - it can make all the difference if something goes really wrong to be able to talk to a live person

[Ulysses]

PowerVPS is one class act. They serve their clients first and think about the money later. That's the way good business should be.

If they were a listed entity, I'd but shares in the company.

Ulysses

[WireNine]

Thank you for sharing your pleasant experience with PowerVPS.

[Chris Imrie]

I am with ServInt and have nothing but praise for them.

They are very nice and efficient people and don't let nothing go wrong.

Although i'm slowly edging over to EuroVps at the moment as all my clients are based in Europe and the speeds are better to a vps based in Europe than a vps based in the USA.

[CenixHOST]

PowerVPS and ServInt are very close

Glad you like PowerVPS!

[buffhost]

I am a happy customer of PowerVPS too!

Keep up the good work PowerVPS!

[datruesurfer]

I personally find Servint's NOC to be a bit lazy at times. Overall I am quite happy the services they provide. Ill write up a review on them one of these days.

[Venus3]

I have a VPS that I signed up for a few weeks ago with Servint. I learned about them from the WHT reviews here. Their tech support response time is fast. I was impressed. But I haven't been impressed by the quality of the responses. I almost feel like I'm bothering them when I contact them and some of the problems I've had have not been resolved.

I'm going to open a VPS account with PowerVPS and see how they compare.

Teresa

[rokamortis]

I just opened an account last night with PowerVPS, due mainly to the glowing reviews from WHT.

This VPS is needed to accommodate growth, also for redundancy - don't want to keep all of our sites at the same data center.

I haven't had time to do anything yet with it besides logging in, but I've been happy so far with their sales and signup process.
But I do plan to use their support very soon as I set things up.

[pztup]

I was with Defenderhosting / PowerVPS since Aug of 2004 and never been happier. They have great support, even in the middle of the night when i break something while trying to upgrade somthing they'll fix it. Charles and Tom are great, they seem to never sleep. The only downtime I had with them are scheduled host upgrades and the Server failure back in dec. They immedetally started to investigate the error and started to move VPSes to a hot spare serve. This was the middle of the night and they were up fixing it. I couldnt praise the PowerVPS team more, they are simply the best.

[P-nut]

I would also like to give a thumbs up to PowerVPS.

They voice-confirmed my order at 11:00 at night (on a Friday) and informed me that it may take up to 24 hours to get my VPS as they were setting up another VPS server. No problem; I wasn't in a huge rush anyway. Then, when the server was taking longer to set up than they had originally estimated, they emailed me immediately to let me know. They also set my VPS up temporarily on another server so I could begin configuring, uploading, etc.

I've also had some tech and billing support questions; all were answered within the hour and have always been quite pleasant to deal with.

Great job, PowerVPS!