Bought a small shared plan from these guys to put a script to monitor my own servers and provide a place for our clients to go incase of a network problem so they know what's going on.
Set-up took around 12 hours, done manually. I got the information i needed, no problem in that.
Ad on WHT and on the site it said Fantastico is provided. I wanted to install a blog from Fantastico.
cPanel didn't have fantastico listed. I contact customer support and ask why Fantastico wasn't available. They said:
Fantastico is only available on Reseller and Business Packages. Not Home Ones.
Took more than 2 hours for reply (tolerable).
Sent a reply asking why they didn't state this in the first place. 5 hours...still no reply.
Considering I run a webhosting company as well, i dont see how they can just outright lie to get customers. Clear misleading advertising (i'm pretty sure they knew perfectly well what they were doing), long wait in simple response and they outright lie.
Not a webhost i would recommend...