Originally posted by stuart clark
The price is in GBP.
Can the US companies offer the same levels of support & servers as the UK companies?
Can anyone recommend anyone?
You will find the quality of servers the same both places.
Support on the other hand.. I'm not sure about. The reason I say this is after dealing with just about every major datacenter in the US I have strong feelings for maybe two or three... Most talk the talk but when it comes down to service they fall way short.
We have recently begun exploring the UK and from what I have seen so far I am very, very pleased. They take support very
serious. Just as a test I called a few places at all hours of the day and night and was ALWAYS greeted with an extremely friendly and helpful support tech and was able to get any question answered on the spot.
Since we have begun operations in the UK we have had zero problems and have had any questions answered through tickets within 5 minutes or less which is outstanding in my eyes since I tend to work all hours of the day and night..
So to summarize. I think very few US companies can offer the level of support UK companies can. Simply speaking the difference is most all dedicated server companies abroad are run as companies with a staff NOT a teenager or 20 something "one man show" as you tend to find in the US... This isn't to say all US based companies are like this.. It is just more prevalant I believe.