I chose a web host yesterday, existhosting, and I can not work with them. Too confusing, slow response time for help, etc...
Anyway, my question to you knowlegable people is this:
From your past/present experience with hosts, can anyone recommend a web host, shared type, that is completely user friendly and compatiable with front page 2000. I am not that "computer" nor "web design" literate and need something that is easy to figure out. I am trying to set up a site that is just a promotional/marketing site for motocross kids/competitors. Nothing big to start with. I helped my brother set up his site using frontpage and bellsouth as his web host and had no problems figuring out how to navigate and work to publish the pages, get the site up and going basically. However, I did not want to go with Bellsouth myself, so any help/input/advice would be greatly appreciated. Also, I do not have a lot of money to spend on it, and need a monthly service option, (max 20$ per month). Believe me if money was no object I would just get someone to design it, host it, the whole nine yards, unfortunately that is not the case. Again, thanks for any suggestions. Need host, reasonable montly pricing, completely front page compatiable, and very easy to figure out.
Nikki e-mail to make suggestions
It shouldn't be too hard as long as your host is setup to support frontpage extensions - you basically then just publish to www.yourdomain.com and everything should work fine.
What type of problems are you havign with existhosting (other than slow support, etc?) - has your site published fine? Doublecheck via any control panel they have to make sure frontpage extensions are available for installation.
I am not that web literate, I can get the pages I create in front page to publish, through my domain name, but they are going to the wrong folders, and I do not know how to navigate successfully within existhostings control panel. Anything I publish with front page is comming up as a folder and the extension is LNK. I have no clue as to what any of that means. I just know when I am creating the pages, they will not show up in the correct space with my ftp space, and then if you view what you create, it is in text, html I am guessing, but it is just a bunch of uninterpretable computer language. I guess I just need a host that can accomodate "Designing Dummies".
Thanks for the input,
Also, existhost is suppose to support front page, but yet when I am using front page I can not publish in http, I have to use ftp.
Although this may be a little over powering If you want to try to turn front page extensions on what you need to do is:
Select Domain info in the Domain Settings menu.
Click the Edit icon in the Web Service field.
Enable FrontPage Extension for domains in the list.
Agree with the charges.
Now you can proceed to FrontPage configuration
How long have you given support to reply?
If you are still unhappy with the service it does look like they offer a service guarantee:
"If within the first 30 days, you are not satisfied with our service, we will happily give you a full refund. This guarantee applies to any shared and reseller hosting plan and any billing period. Whether you pay monthly, quarterly or yearly, you are entitled to a full refund."
An alternate route of contacting their support may be the best way to go - try the 'live sales chat' icon on their website, there is a support section available there to chat to one of their representatives.
If you decide to give up on this host I can mention an alternative: Micfo. They are a good host in my personal experience. They support "Microsoft FrontPage (All Versions)"
(I don't use FP myself though)
I already canceled my service after a 40 minute long "online chat", in which the person I was connected to was of no help whatsoever. I had given there support well over 15 hours to respond to tickets I had submitted. I guess I am just "web design/host challenged" hehehe. Hopefully I will find the right host to provide me with what I need. Thank you all for your input.
Also, I had frontpage turned on through the control panel. I could never get the files to show up properly. Anyway it is behind me now. Just an afterthought, do most hosts operate the same?
One of the things that will be a big, big help to you (with your new hosting provider) - is an active forum where there are many people willing to take the time to walk you through some of this stuff that is new to you. Of course I'm biased here, but I use Totalchoicehosting.com. I've seen several newbies come in with basic questions, and get tons of help - without needing to go through support. By the way, TCH has a specific forum just for FontPage issues: