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Old 03-09-2005, 10:36 AM
Refuzion Refuzion is offline
Junior Guru Wannabe
Join Date: Nov 2004
Location: Central England
Posts: 43


How have you guys found their support? I signed up for one of their packages yesterday and afterwards I emailed them a few questions about my payment and I'm yet to recieve any answers.

I have also contacted them on MSN about the questions and was told they would look into the problem, then a few minutes later they went offline with no answer.

Maybe I'm just expecting too much, but I'm not too impressed so far.

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Old 03-09-2005, 11:25 AM
Lubby Lubby is offline
Retired Moderator
Join Date: Jan 2004
Location: Ontario, Canada
Posts: 2,268
I believe their is a user on this forum from their company. Do they offer any sort of support time response guarantee?

Hopefully they get back to you shortly, make sure to try all their support methods available.

Greg Lubbelinkhof

Old 03-09-2005, 11:27 AM
Rus Foster Rus Foster is offline
Web Hosting Master
Join Date: Jun 2003
Location: UK
Posts: 6,587
I've had a quick look and couldn't see any obvious ticket open about this however for billing thats only open M->F 9->5 as support is 24x7. As for MSN I believe that was caused by my internet conection dying yesterday I'm afraid so they all went offline.


Rus Foster - Director of Cloud @ UK2 Group - True Cloud Hosting powered by OnApp and HP SANS
Tel: +447714137805 | Email:

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Old 03-09-2005, 11:34 AM
Refuzion Refuzion is offline
Junior Guru Wannabe
Join Date: Nov 2004
Location: Central England
Posts: 43
I've sent you a PM vaserv.

Old 03-09-2005, 01:33 PM
cockmaster cockmaster is offline
Join Date: Feb 2005
Posts: 12
I hate to say it, but its probably a bad time to sign up with JVDS/VPSColo, while they're in transition to new ownership.

Nobody can say what service will be like under Fortress, yet.

Old 03-09-2005, 01:37 PM
jayglate jayglate is offline
Join Date: Jan 2001
Location: NJ
Posts: 2,316
Billing is typically 9am to 5pm est std time mon-fri. Yet I believe i discussed your paypal / cc dilema via email.

Jason Silverglate jason [.at.]
DedicatedNOW Managed Dedicated Servers / | 1-973-572-1070 support ext for 24/7 LIVE SUPPORT
Celebrating 12 years in business! Privately Owned Datacenter metro NYC Dark Fiber Ring and more!

Old 03-09-2005, 01:41 PM
Refuzion Refuzion is offline
Junior Guru Wannabe
Join Date: Nov 2004
Location: Central England
Posts: 43
Everythings been sorted now. Thanks Jay


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