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Help Select: Rackforce or PowerVPS ?

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  #1  
Old
Disabled
 
Join Date: Oct 2003
Location: Canada
Posts: 15

Help Select: Rackforce or PowerVPS ?


I am currently confused about which VPS provider should i go with - Rackforce.com or PowerVPS.com

Rackforce seems to have good support. I am not sure about PowerVPS.

so could you guys help me select one of these two based on support and server/network quality.

Fast Support is my first priority which should be available at any time of the day.

Thanks.



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  #2  
Old
Retired Moderator
 
Join Date: Sep 2002
Location: Georgia
Posts: 1,813
I have never been with them.

Did you try searching around forum for feedback?

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  #3  
Old
Aspiring Evangelist
 
Join Date: Apr 2003
Posts: 356
I been with Defender aka PowerVPS since Oct 2004 and they have awesome support. They verified my order and activated my VPS within 1hr and had directadmin setup 2hrs later. I have support tickets where they answer within 5mins.

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  #4  
Old
Junior Guru Wannabe
 
Join Date: Jan 2005
Location: Jakarta, Indonesia
Posts: 86
Yes, I also using PowerVPS and their response's support is very fast. Last week, I create a ticket to add 4 ips to my VPS and they done with 5-10 minutes after verification.

  #5  
Old
Web Hosting Master
 
Join Date: Feb 2003
Location: United States
Posts: 1,435
Another vote here for PowerVPS. Hardware is solid, support is extremely helpful, and I've had nothing but a pleasant experience with them.

  #6  
Old
Junior Guru Wannabe
 
Join Date: Feb 2005
Posts: 52
in today's news it says that rackforce is rated as having the best support

  #7  
Old
Newbie
 
Join Date: Feb 2003
Location: Ridgefield, WA
Posts: 8
Thumbs up YES FOR PowerVPS

I have been with PowerVPS for a week now. Excelent support. They where very helpful with setup questions. I have had every question answered withing 15 minutes. I have never had such great customer support.

  #8  
Old
Junior Guru Wannabe
 
Join Date: Aug 2004
Posts: 62
POWERVPS for 4 months, now i have one more from DEFENDER, it´s the same group, and the same staff/dc, they are really GREAT.

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  #9  
Old
Junior Guru
 
Join Date: Mar 2002
Posts: 184
My vote is for PowerVPS/Defender also.

Great support (always very quick), helpful, polite, eager to please etc.

Have been with powervps for about 3 maybe 4 months - no problems. I really could not say a bad word about them if I tried!

Powervps would get my business again (if I needed another vps)

-Turboz

  #10  
Old
New Member
 
Join Date: Mar 2005
Posts: 1
We switched away from rackforce since they have lost all our data and backup for which we paid extra was not available.

According to rackforce.com the original hard drive had failed and the backup procedure did not realize that and had overriden the good backup with the corrupt data.

According to rackforce.com they had revised their backup procedures since. However, we just could not afford to wait for new data loss and test the new backup procedures.

It is disappointing that rackforce.com did not use RAID-5 for their hard drives. Then, the original data loss could have been avoided too. The backup procedures should maintain the dual or alternate backup mediums as well.

We use PowerVPS since late January 2005 -- no complaints. We consider their (PowerVPS.com) support to be superiour in comparison with the one rackforce.com used to provide.

Make sure, whoever you choose, utilize RAID-5 and maintain dual backup medium.

I hope this information helps to avoid the same mistakes we made.


Last edited by aquacalc; 03-13-2005 at 11:28 AM.
  #11  
Old
Web Hosting Guru
 
Join Date: Aug 2003
Location: Austin, TX
Posts: 288
One more vote for PowerVPS. After the disaster with LiquidWeb, making the switch to PowerVPS was a breath of fresh air. Quick, friendly service, setup time in a few short hours, extra IPs added almost immediately upon request. The servers are also lightening fast.

I'm very happy with them.

  #12  
Old
Web Hosting Master
 
Join Date: Feb 2004
Location: Merville BC
Posts: 608
Rackforce has great support, but keep in mind its not a managed offering. If something breaks outside of thier support scope, you will need the skills to fix it, or pay them extra. Powervps also has great support, and is more of a managed solution.

Both offer great hardware and network connectivity.

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